Thanks for your feedback. We’re really sorry to hear that your customer service experience wasn’t as expected. We’re working hard to ensure our team provide great service, but recognise we can't get it right every time. If you’d like us to look into your booking further please contact us via https://www.wotif.com/service/ and our team can investigate.
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Pelanggan Tepercaya
11 years ago
Found it convenient to book now and pay later as the booking was for more…
Found it convenient to book now and pay later as the booking was for more than 1 couple and we could each pay individually when we arrive. Thank you, makes life a little easier!
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Pelanggan Tepercaya
11 years ago
I have never had any issues when dealing with wotif. Information is clear, website is easy…
I have never had any issues when dealing with wotif. Information is clear, website is easy to navigate and especially good with highlighting specials.
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Pelanggan Tepercaya
11 years ago
Find it very user friendly.
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Pelanggan Tepercaya
11 years ago
Information for finding the right accommodation at good rates was comprehensive and easy. This experience…
Information for finding the right accommodation at good rates was comprehensive and easy. This experience was better than previously provided.
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Pelanggan Tepercaya
11 years ago
Wot if found us very suitable accommodation over the past couple of days, but info…
Wot if found us very suitable accommodation over the past couple of days, but info re our history seemed rather extraneous and unnecessary clutter.
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Pelanggan Tepercaya
11 years ago
Efficient service. Thanks!
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Pelanggan Tepercaya
11 years ago
I sent an email 2 days ago with concerns about feedback for 2 stays i have…
I sent an email 2 days ago with concerns about feedback for 2 stays i have booked with wotif in the last 2 weeks. I have had no response from this.
I have no further interest in dealing with your...
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Wotif Australia
Wotif
11 years ago
We’re really sorry to hear that our level of service didn’t meet expectations. I’ve shared your feedback with our priority escalation team, and someone will get in contact as soon as possible.
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Pelanggan Tepercaya
11 years ago
quick, informative and easy to use
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Pelanggan Tepercaya
11 years ago
Took our money for a booking, the hotel called back saying that they have not…
Took our money for a booking, the hotel called back saying that they have not had rooms available for 3 days, still haven't refunded money or been in touch. I will not go through wotif again.
Wotif Australia
Wotif
11 years ago
Thanks for your feedback. We’re sorry to hear about the issues you had with your reservation. As soon as customers book online, we immediately send through the reservation details to the property via our secure online system. If a hotel fails to confirm your reservation, our team gets in contact with them immediately to ensure the reservation was received and confirmed. We will pass on your feedback for investigation.
Thank you again for sending through your feedback as this helps us to ensure we’re aware of hotels who may not be honouring confirmed reservations. If you need to escalate the issues you faced, please get in touch with us via https://www.wotif.com/service/ and our customer support team will investigate further.
Wotif is Australia’s favourite online travel destination offering a world of choice with accommodation, flights and packages. If you need help with your booking, chat now to our Virtual Agent
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Wotif is Australia’s favourite online travel destination offering a world of choice with accommodation, flights and packages. If you need help with your booking, chat now to our Virtual Agent
