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William Russell Ulasan | Ulasan Layanan Pelanggan untuk {{merchantUrl}} | Feefo

Menampilkan seluruh 1,600 ulasan

Member

8 years ago

Apa yang dikatakan Member tentang William Russell:

Lucky enough to have no claim so far.

I had never any claim in my +/- 20 years of being a customer at William Russell so difficult to rate them. Anyway should I have a claim in the future I hope that I will not face any problem and be...

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Natalie Harris

William Russell

8 years ago

Thank for leaving for leaving your feedback and thank you especially for remaining a customer of ours for so long! If ever the need for you to claim should arise, our claims team will be more than happy to assist you through the process.

Tanggal pembelian: 01/05/2017

Member

8 years ago

Apa yang dikatakan Member tentang William Russell:

Renewal is simple with clear explanation of the changes to the coverage. Highly recommended.

Natalie Harris

William Russell

8 years ago

We are so pleased to hear that you are happy with your cover and the service you receive. Thank you for taking the time to leave your feedback, it is much appreciated.

Ulasan produk

Tanggal pembelian: 03/05/2017

Member

Doha

8 years ago

Apa yang dikatakan Member tentang William Russell:

The plan is affordable, but covers very little.

They don't cover anything. Too many exclusions. If you are single, maybe it's a good plan. If you are married, expect to be disappointed. If you are trying for a family, shop somewhere else.

Jessica Palmer

William Russell

8 years ago

I am sorry to hear that you are not happy with your new insurance plan. Customer feedback is very important to us and helps us to improve our service so thank you very much for taking the time to provide this feedback. We always aim to be 100% transparent and ensure that our customers understand the terms of their insurance and that any exclusions are clear and fair. I hope that it will be okay for me to contact you tomorrow to discuss this further.

Ulasan produk

Tanggal pembelian: 08/06/2017

Pelanggan Tepercaya

8 years ago

jhjjh

Tanggal pembelian: 14/06/2017

Pelanggan Tepercaya

9 years ago

The only insurance company I would consider.

I like the flexibility and understanding they offer their customers, it feels like they understand and value the people who buy their insurance. This is extremely rare in the insurance industry. I...

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Natalie Harris

William Russell

9 years ago

Thank you for sharing your wonderful comments with us Keri. We really do care about our customers so we're very happy to hear you are pleased with the cover you have and the service you have received from us so far. We are delighted to welcome you to William Russell and hope your experience with us continues to be an enjoyable one. Enjoy your kindle!

Kind Regards,

Natalie

Ulasan produk

Tanggal pembelian: 15/06/2017

Member

9 years ago

Apa yang dikatakan Member tentang William Russell:

All simple and well looked after.

Natalie Harris

William Russell

9 years ago

Thank you for your review and excellent rating. We do appreciate you taking the time to send this.

Tanggal pembelian: 07/05/2017

Pelanggan Tepercaya

9 years ago

Poor payment options (direct money transfer between bank accounts were not available).

Natalie Harris

William Russell

9 years ago

Thank you for taking the time to submit your feedback. We do offer the option of direct bank account transfers for annual payments in GBP, USD or Euros. I am sorry if this was not made available to you during your recent renewal. If this is something that you would like to consider for future payments, we would be happy to provide full details to yourself or your broker at your next renewal.

Tanggal pembelian: 19/04/2017

Member

Koh Samui Thailand

9 years ago

Apa yang dikatakan Member tentang William Russell:

Absolutely the best service

The best team in the business. Never had any problems.

Natalie Harris

William Russell

9 years ago

Thanks for your lovely comments Mr Talbot. I will pass them on to the rest of the William Russell team! We appreciate you taking the time to leave your feedback and hope your experience with us continues to be a really positive one.

Ulasan produk

Tanggal pembelian: 30/04/2017

Pelanggan Tepercaya

9 years ago

Not the worst, but reimbursement will take a VERY long time

They will take FOREVER to process your claim. And then audit them again just to make sure there is absolutely no way they can get out of paying the claim. I am being told I have exclusions for things...

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Natalie Harris

William Russell

9 years ago

We are very sorry to hear that your recent experience with us has not been a positive one. All the points that you have raised have been looked into and I believe our claims team are now liaising with you directly to resolve these. We thank you for submitting your comments, we take all feedback seriously as we are always looking to improve the service we offer in any way we can. We do hope that your experience with William Russell going forward is a much more positive one.

Ulasan produk

Tanggal pembelian: 06/04/2017

Member

9 years ago

Apa yang dikatakan Member tentang William Russell:

In due time made the right choice.

I like that insurance works everywhere, all insurance cases are considered in a timely manner. I would gladly recommend all my friends who are interested in insurance for families and children.

Natalie Harris

William Russell

9 years ago

We are so pleased to hear that you are happy with the cover you have with us and would recommend us to your friends. Thanks for taking the time to leave your feedback, it is much appreciated.

Tanggal pembelian: 07/04/2017

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Pelajari lebih lanjut tentang Feefo

William Russell Ulasan

Healthcare RenewalUlasan lainnya tentang produk ini (147)Lihat Situs Web ProdukWhenever I have called the service provided has always been personal with no answering system. I do not have to repeat myself and the queries are dealt with in a professional manner

Healthcare New BusinessUlasan lainnya tentang produk ini (252)Lihat Situs Web ProdukProcessing didn't take too long.

Healthcare New BusinessUlasan lainnya tentang produk ini (6)Lihat Situs Web ProdukIt was exactly the health cover I needed - nothing more or less.

HealthcareUlasan lainnya tentang produk ini (147)Lihat Situs Web ProdukNever had any problems while I was in hospital any time..

HealthcareUlasan lainnya tentang produk ini (252)Lihat Situs Web ProdukThey have a good product, they just do not process your claims efficiently or in a timely manner.

Bagaimana ulasan Feefo dikumpulkan?

Siapa saja yang dapat menulis ulasan Feefo?

Bagaimana cara kami memverifikasi ulasan?

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