Wightlink Ulasan

Hello David, Thank you for your feedback. I am glad your travel with us was a success however, I am sorry if booking online was not as easy as expected. Any details that are taken from you at the time of booking are not used for marketing unless you give us permission to do so. You can also request to have your details removed, please do contact us using the form on our website if this is something you wish to do.

Hello Harry and thank you for sharing your feedback with us. We understand that punctuality is important to our customers. We are very sorry for the disruption to your sailing on both your outbound and return journey, and for the impact this had on your travel plans. Regrettably, as frustrating as it is, delays do happen however, the staff will always their best to help where they can. I am very pleased to hear that the teams on duty were so accommodating and friendly.

Hello Donald, I am sorry you find the fare prices too high. We use Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsided). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. Keep an eye on our 'offers' tab on our website for ideas on ways to save. I would also recommend to sign up for our newsletter, if you haven't already done so, to keep up to date with all of our latest offers. Thank you for your feedback and I hope the above helps.

Hello Ray, Thank you for your review. We look forward to seeing you onboard again soon.

Hello and thank you for your review. I am glad that your experience travelling with Wightlink was a good one and you found our teams to be helpful when amending your booking over the phone. We look forward to seeing you onboard again soon.

Hello James, I am sorry you find the fare prices too high. We use Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsided). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. With regards to passes, we do offer these both for Vehicle and Foot Passenger travel which are designed to save money if travelling regularly. You can find all the information on our website under the 'Tickets' tab at the top of the home page and then 'Frequent Travel'. Keep an eye on our 'offers' tab on our website for ideas on ways to save. I would also recommend to sign up for our newsletter, if you haven't already done so, to keep up to date with all of our latest offers. Thank you for your feedback James and I hope the above helps.

Hello Paula, Thank you for your review. We look forward to seeing you onboard again soon.

Hello William, I am sorry you feel this way. We use Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsided). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. Keep an eye on our 'offers' tab on our website for ideas on ways to save. I would also recommend to sign up for our newsletter, if you haven't already done so, to keep up to date with all of our latest offers. I am sorry once again and do hope if you choose to travel with us again, we can provide a more enjoyable experience.

Hello John, Thank you for your feedback. My apologies if you found the information boards confusing on arrival at Portsmouth. I can see you sailed on St Faith which was running to schedule however, St Clare did suffer a mechanical issue that day and had to be withdrawn from service momentarily. Unfortunately, this did have a knock on effect to those sailing on St Clare for a short time. I do hope the above makes sense and that we see you onboard again soon.

Hello P and thank you for your review. We're very happy to hear that you enjoyed your trip when travelling with Wightlink and hope to see you again soon.