Wendy Wu Tours Ulasan

Thank you for your feedback. I am really pleased to hear that Keith and Hanna made such a positive impression on you. Keith is passionate about what he does and it is great to know his talk resonated with you. I will make sure both Keith and Hanna receive your kind words. I do want to apologise sincerely for the admin error with your confirmation email. Getting the wrong date and the incorrect number of days on the ATOL certificate is not the standard we aim for and I can completely understand your frustration. I am glad we were able to resolve this for you promptly and I hope the corrected documents put your mind at ease. Please do let us know if you ever have any further concerns with your paperwork. Regarding the inclusivity of the tour, I can see how this might have caused some confusion. Our tours are indeed fully inclusive in the sense that they cover international and internal flights, all transfers, all accommodation, all meals (breakfast, lunch and dinner) and all sightseeing as outlined in the main itinerary. There are no hidden charges for the core tour experience. However, we do offer additional optional excursions on certain itineraries for those who wish to see even more. These are entirely optional, as the name suggests, and we try to make that clear in the pre departure information. We also do not include drinks with meals, as preferences for alcoholic or soft drinks vary so much from person to person. I appreciate that when Keith talks about the tours being inclusive, it is easy to assume that means absolutely everything is covered. I will feed this back to him and our marketing team so we can be clearer in future about what is included as standard and what is available as an add on. The last thing we want is for anyone to feel caught out after booking. Thank you again for bringing these points to our attention. We really value your feedback and we hope you still felt well looked after overall. Thanks, Jimmy, Wendy Wu Tours

Much appreciated and thanks so much for your review. Do let us know if you have any questions regarding the tour next year, we're only a phone all away. Kind regards, Jimmy, Wendy Wu Tours

Thanks so much, we're really proud of our pre departure team. Do let us know if you have any questions. Many thanks, Jimmy, Wendy Wu Tours

That's great to hear and thanks so much for your five star review. Do let us know if you have any questions about your tour. Kind regards, Jimmy, Wendy Wu Tours

Thank you for your review, I’m really pleased to hear that you found the booking process simple and straightforward. Making the planning part of your journey as smooth and transparent as possible is something we always aim for. Thanks again for your review, Jimmy, Wendy Wu Tours

Thanks for your 5 star review! Jimmy, Wendy Wu Tours.

Thank you for your lovely feedback! I’m so pleased to hear that Julia provided excellent support and made your booking experience simple and straightforward. It’s great that you chose to book by phone, our team is always here to answer any questions and help guide you through the process. I’ll be sure to pass on your kind words to Julia; she’ll be delighted to know she made a difference. Thank you for choosing Wendy Wu Tours, and please don’t hesitate to contact us if you need anything else before you go. Kind regards, Jimmy Wendy Wu Tours

Thank you for your kind review, I’m so glad to hear that you found our team helpful, polite, and professional throughout the booking process. It’s great that the email communication worked well for you, and that the final phone call to book was courteous and smooth. We always aim to make arranging your trip as easy and pleasant as possible, right from the very first enquiry. We hope you had a wonderful time in China, and we’d love to help you plan another adventure in the future. Kind regards, Jimmy, Wendy Wu Tours

We love our Cheryl! Thanks so much for your feedback, Cheryl was delighted to read your comments and has asked me to thank you for your very kind words. Do let us know if you have any questions before you depart. Thanks, Jimmy, Wendy Wu Tours

That's great to hear, we're so proud of our consultants, they really are the best in the business. Wishing you a wonderful tour. Kind regards Jimmy, Wendy Wu Tours