Muddy Paws Ulasan

Thank you so much for our 5* review. We are always here to help when you need us.

Hi There, Thank you very much for your feedback. Just to confirm, absolutely your policy will continue on from your previous policy and no, there will not be any waiting periods on your renewal policy. Any waiting periods will only apply to brand new policies that are starting for the first time. You will also have a 14 day cooling off period from your renewal date, in which you can cancel your policy with a full refund if you so wish. I hope this above answers your questions however please reach out to the team if you have any further queries!

Thank you so much for our 5* review! We are so thrilled to hear everything has gone as expected.

Hi there Thank you for your feedback which we will look look into. We will have issued you with your renewal invitation ahead of your renewal date on the email address provided by you during your initial application. We will arrange for one of the team to contact you to make sure this is still the best email address to send any future correspondence to. Kind regards Muddy Paws Team

Hi Thank you for confirming you received your renewal notification. We did also send an update via email when we changed our name to all customers notifying them of the new brand along with communications around next steps. This was sent from the previously known email address we used before to avoid these getting filtered by customers email platforms. This would have been sent to you in early December 2024 explaining the name change and next steps before your renewal date. With regards to your premium increase, there are various factors that go into our pricing including the breed of your pet, the age, the area in which you live and previous claims history. We have also seen the average price of veterinary care increase substantially over the years but we do try to remain as competitive as possible. All renewals are subject to a 14 day cooling off period in the event any customer remained dissatisfied. Please feel free to contact the team on 0121 308 8685 who will be happy to assist further with any queries you may have. Many thanks The Muddy Paws Team

Thank you so much for our 5* review. We are here to help if you need us. The Muddy Paws Team

Thank you so much for our 5* review. If we can help in anyway, please let us know. The Muddy Paws Team

Thank you for our 5* Review. We are here to help if you need us in anyway. Kind regards Muddy Paws Team

Dear Mr Hall Thank you for your feedback and we are very sorry to hear that your claim has not been processed in line with your expectations. This is most unusual and we have contacted you directly to get this issue resolved as a priority. Kind regards Muddy Paws Team

Thank you for our 5* review. It is great to hear you have found things straight forward along with providing you the peace of mind you need. Kind regards Muddy Paws Team

Thank you so much for your feedback. If we can help further in anyway, please do let us know. Kind regards Muddy Paws Team