Appartamento curato pulito e in una buona posizione
Richard
UnderTheDoormat
2 years ago
Dear Guest,
Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Concierge and email correspondence was all top notch. Great service and felt welcomed.
Richard
UnderTheDoormat
2 years ago
Dear Guest,
We appreciate your feedback and thank you so much for taking the time to write such a great review. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Ulasan produk
Tanggal pembelian: 01/01/2024
0
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
2 years ago
They were not flexible with my request to have a room other than 27, I didn't like the position of the bed. I know there were a better option for the same price.
Richard
UnderTheDoormat
2 years ago
Dear Guest,
We sincerely appreciate the time you took to share your feedback on your recent stay with us. It brings us great joy to learn that your overall experience was enjoyable.
We understand that you opted for a mezzanine room, where bed configurations remain consistent. It's important to note that our establishment offers various room categories, and room assignments are made based on the specific category chosen by guests. We regret any dissatisfaction you may have experienced with the room assigned to you.
Please be assured that your valuable comments will be disseminated to our entire team at UnderTheDoormat. We are committed to continuous improvement and are confident that your input will contribute to enhancing our services.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Servizio nel complesso buono e personale gentile ed educato, qualche attenzione in piĂą sarebbe sicuramente gradita
Richard
UnderTheDoormat
2 years ago
Dear Guest,
We appreciate you taking the time to provide us with constructive feedback regarding your recent stay. Your comments are extremely important to us as they help us identify problems and improve our standards and services everyday. We will investigate the issues you have mentioned that we will take appropriate action to ensure the same situation does not reoccur. Should your travel plans bring you back to London, we would love to host you again and we will personally ensure a perfect stay awaits.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Ulasan produk
Tanggal pembelian: 30/12/2023
0
Bagikan
RB
Robert Judson Bishop
Diverifikasi oleh Feefo
2 years ago
Apa yang dikatakan Robert Judson Bishop tentang UnderTheDoormat:
George and others were very helpful. Can’t beat the location.
Richard
UnderTheDoormat
2 years ago
Dear Robert,
Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Ulasan produk
Tanggal pembelian: 18/12/2023
0
Bagikan
NK
Naledi Kekana
Diverifikasi oleh Feefo
2 years ago
Apa yang dikatakan Naledi Kekana tentang UnderTheDoormat:
Great communication and the team was on hand to address any issues I had.
Richard
UnderTheDoormat
2 years ago
Dear Naledi,
We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. Should your travel plans bring you back to London, please get in touch as we would love to host you again.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Ulasan produk
Tanggal pembelian: 15/12/2023
0
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
2 years ago
Staff gentile e disponibile, appartamento nuovo e pulito. In inverno non ho avuto alcun problema con il riscaldamento, funzionava tutto perfettamente.
Richard
UnderTheDoormat
2 years ago
Dear Guest,
We appreciate your feedback and thank you so much for taking the time to write such a great review. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. We hope you are doing well now and wish you a speedy recovery. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London.
Best Wishes, Sonali on behalf of UnderTheDoormat.
No water in fridge. No powerpoint in bathroom for hairdryer. Cutlery dirty. Not enough hot water for two people to take a bath. No USB ports to charge Iphones and no adaptors. Towels were poor...
Baca lebih lanjut
Richard
UnderTheDoormat
2 years ago
Dear Guest,
We appreciate you taking the time to provide us with constructive feedback regarding your recent stay. Your feedback is immensely valuable, and I would like to address each of your concerns to ensure a more comfortable experience for our future guests. While we cannot install power outlets in the bathroom at this time, we understand the importance of convenient access to electrical outlets. To address this, we will now provide extension cords in each room by default. we apologize for any disappointment with the quality of the towels provided. We have taken note of your feedback and will be speaking with our supplier to secure a more substantial and luxurious towel option for our guests. We're thrilled to inform you that our beds are scheduled for replacement on January 3rd. We are not only increasing the size but also enhancing the overall quality throughout the building. This change is something we are genuinely excited about and confident it will contribute to a more enjoyable stay for our guests. Once again, we apologize for any inconvenience you experienced and we genuinely appreciate your feedback. It is through such insights that we can make meaningful improvements. We hope to have the opportunity to welcome you back and provide you with a vastly improved experience.
Best Wishes, Sonali on behalf of UnderTheDoormat.
The staff was very responsive. Communication before and during the stay was prompt and professional. Flat was clean and comfortable.
Richard
UnderTheDoormat
2 years ago
Dear Guest,
We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation.
Best Wishes, Sonali on behalf of UnderTheDoormat
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.