Service has somewhat slipped. The shift to these “prime” or “premium club” memberships has maybe caused brands to care less. Last few orders have been slow to be delivered and poorly packaged. The...
Baca lebih lanjut
Asha
The Whisky Shop
1 year ago
Thank you for your feedback. I am so sorry to hear that you have not enjoyed your recent experiences using our service.
I have raised the issue of label placement with our warehouse team. As this is the first review we have received which described this issue, it looks like this may have been a one-off human error. However, I do completely understand the concern this may have caused and I am so sorry that you experienced this.
We appreciate your loyalty and are sorry to hear we’ve fallen short. Your comments are being shared internally so we can make the necessary improvements — we’d love the chance to restore your confidence in us.
Ulasan produk
Asha
The Whisky Shop
1 year ago
Thank you for your feedback. I am so sorry to hear that you have not enjoyed your recent experiences using our service.
I have raised the issue of label placement with our warehouse team. As this is the first review we have received which described this issue, it looks like this may have been a one-off human error. However, I do completely understand the concern this may have caused and I am so sorry that you experienced this.
We appreciate your loyalty and are sorry to hear we’ve fallen short. Your comments are being shared internally so we can make the necessary improvements — we’d love the chance to restore your confidence in us.
Tanggal pembelian: 13/08/2025
0
Bagikan
AR
Anne Riggall
Diverifikasi oleh Feefo
1 year ago
Apa yang dikatakan Anne Riggall tentang The Whisky Shop:
Not very good as the package was blank with no message as to who had gifted it.
Asha
The Whisky Shop
1 year ago
We do offer a free gift message service at checkout, which many customers use to personalise their orders. Regarding the plain packaging: this is intentional, designed to help keep deliveries discreet and secure, especially when gifts are being sent to family and friends. It also helps preserve the surprise!
We appreciate you taking the time to share your thoughts, and we’ll review how we can make the gift message option clearer going forward.
Penghargaan independen kami memberikan pengakuan kepada merek terbaik untuk layanan pelanggan. Pemenang ditentukan berdasarkan peringkat yang diterima dari pelanggan mereka.
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
