Slightly damaged box on delivery. Purely courier fault, and whisky shop offered a 15% refund of price and a sample box to compensate. Very reasonable. I accepted and offered to have the value as...
Baca lebih lanjut
Asha
The Whisky Shop
1 year ago
Hello,
We’re so sorry about this - we've had a look, and we can see there was definitely some confusion (and bad maths!) on our end. Instead of providing the points equivalent to your refund amount, we provided the points that you would have gained by spending that amount. You absolutely should have received the correct points based on the retail value, and we’ve already reached out via email to get this sorted.
We’re in the process of adding the correct points to your account (plus a little extra to make up for the error and the inconvenience). Sincere apologies again, and thank you so much for your patience and understanding. We really appreciate your continued support.
Slàinte,
The Whisky Shop Team
Ulasan produk
Asha
The Whisky Shop
1 year ago
Hello,
We’re so sorry about this - we've had a look, and we can see there was definitely some confusion (and bad maths!) on our end. Instead of providing the points equivalent to your refund amount, we provided the points that you would have gained by spending that amount. You absolutely should have received the correct points based on the retail value, and we’ve already reached out via email to get this sorted.
We’re in the process of adding the correct points to your account (plus a little extra to make up for the error and the inconvenience). Sincere apologies again, and thank you so much for your patience and understanding. We really appreciate your continued support.
Slàinte,
The Whisky Shop Team
Tanggal pembelian: 07/09/2025
0
Bagikan
BP
Barrie Phillips
Diverifikasi oleh Feefo
GBR
1 year ago
Apa yang dikatakan Barrie Phillips tentang The Whisky Shop:
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Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
