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The Organic Gardening Catalogue Ulasan | Ulasan Layanan Pelanggan untuk {{merchantUrl}} | Feefo

Menampilkan seluruh 1,169 ulasan

Pelanggan Tepercaya

Diverifikasi oleh Feefo

4 years ago

I had great difficulty trying to order online

I had great difficulty ordering online because they had changed their website and it wasn't clear what you had to do. I had to phone up twice before getting my order through.

Amy

The Organic Gardening Catalogue

4 years ago

Thank you for your review. We sincerely apologise that you have had some issues with using our new website. We appreciate your feedback and take your comments on board. Kind Regards, The Organic Gardening Catalogue

Pelanggan Tepercaya

4 years ago

Just to say there seems little point in reviewing each individual packet of seeds when the customer can't comment on the quality of the seed till it has been sown. All we can comment on is whether the products arrived intact which would make for a much more manageable questionnaire instead of having to write a comment for each packet of seeds. So more flexibility in the questionnaire would be appreciated.

Amy

The Organic Gardening Catalogue

4 years ago

We appreciate your comments, unfortunately this is the way that Feefo requests its reviews but we will pass on your comments. Kind Regards, The Organic Gardening Catalogue

Sally Gitkin

Diverifikasi oleh Feefo

4 years ago

Apa yang dikatakan Sally Gitkin tentang The Organic Gardening Catalogue:

The website was clunky and I couldn't work out out to get my discount as a member. It kept asking me to change my password which I did but still no discount. Very irritating, actually!

Amy

The Organic Gardening Catalogue

4 years ago

Thank you for your review. We are sorry to hear that you were having problems with your order and accessing your membership discount. We will email you directly in relation to this and apologise for the inconvenience caused. Kind Regards, The Organic Gardening Catalogue

B Levene

Diverifikasi oleh Feefo

4 years ago

Apa yang dikatakan B Levene tentang The Organic Gardening Catalogue:

togc has become lesser

a shame (climate absurdity) that two bulky items arrived a day apart (potatoes & onions); also extremely annoying that there were spam leaflets in with the orders - and in spanking new envelopes each...

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Amy

The Organic Gardening Catalogue

4 years ago

Thank you for your review. Our seed potatoes are despatched directly from our suppliers which is why they would have arrived separately to your onion sets. We appreciate your comments and will pass on your feedback. Kind Regards, The Organic Gardening Catalogue

Barbara Vieira

Diverifikasi oleh Feefo

4 years ago

Apa yang dikatakan Barbara Vieira tentang The Organic Gardening Catalogue:

Love the variety and the quality!

Amy

The Organic Gardening Catalogue

4 years ago

Thank you for your wonderful review! We are pleased to hear that you are delighted with the variety and quality of seeds available. We appreciate your comments. Kind Regards, The Organic Gardening Catalogue

nick pyne

Diverifikasi oleh Feefo

4 years ago

Apa yang dikatakan nick pyne tentang The Organic Gardening Catalogue:

Service quality undermined

Service standard undermined by exorbitant charge of £4.99 for delivery of onion sets. I think you could find a courier with more reasonable rates

Naomi

The Organic Gardening Catalogue

4 years ago

Thank you for leaving your review. I am sorry if you are not happy with the carriage charge applied to your order. I can see you ordered both seeds and Onion Sets so a combined carriage of £6.99 was applied to the whole order. Many thanks for taking the time to leave your comments.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

4 years ago

A good experience.

They were carefully packed.We were informed of the delivery progress.The bulbs were of good quality

Naomi

The Organic Gardening Catalogue

4 years ago

Many thanks for your positive review. I am glad to hear you were kept up to date with the order process and the order was in a good condition. Your comments are appreciated.

Susan Jones

Diverifikasi oleh Feefo

4 years ago

Apa yang dikatakan Susan Jones tentang The Organic Gardening Catalogue:

Well, they did what any good supplier should do. they delivered the goods I ordered, and kept me informed of the delivery date.

Naomi

The Organic Gardening Catalogue

4 years ago

Thank you for your 5 star review. I am glad to hear your order was delivered correctly and we kept you up to date with the process. Your feedback is appreciated.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

4 years ago

Good, but not all the products are organic

Nice range of products. My only objection is that it's called "The Organic Gardening Catalogue" but a significant number of their seeds and plants aren't organic.

Amy

The Organic Gardening Catalogue

4 years ago

Thank you for your review. We are pleased to hear that you are happy with the range of products on offer. Our plants that are labelled as organic have all been organically certified. The rest of our products although not certified are grown as organically as possible but just don't have the certification at this moment in time. We appreciate your feedback. Kind Regards, The Organic Gardening Catalogue

David Straker

Diverifikasi oleh Feefo

Hereford

4 years ago

Apa yang dikatakan David Straker tentang The Organic Gardening Catalogue:

Could do better

Helpful people once I got through on the phone which was necessitated by finding the website difficult which improved subsequently through practice. I have been irritated by the number of seeds that...

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Megan

The Organic Gardening Catalogue

4 years ago

We are pleased to hear your comments regarding our customer care team but we are sorry to hear you were forced to call due to issues navigating the website, we are grateful for your feedback and we will take this onboard. Due to demand some of our items are currently unavailable and we apologise for the inconvenience caused by this but we can assure you as soon as stock is replenished you will receive notification via email providing you have signed up to the email alerts. We are due to receive further stock of our Cobra climbing bean before the end of January. Thank you so much for your feedback.

Jill Gorvett

Diverifikasi oleh Feefo

4 years ago

Apa yang dikatakan Jill Gorvett tentang The Organic Gardening Catalogue:

rapid delivery & good quality plants

Ellis

The Organic Gardening Catalogue

4 years ago

Brilliant! Thank you for the feedback and we are pleased that you are happy with the results, as we take pride in the quality of our plants and products and we aim to deliver 5* service everytime. We look forward to hearing from you again soon - Elis

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