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The Luxury Holiday Company Ulasan | Ulasan Layanan Pelanggan untuk https://www.feefo.com/reviews/the-luxury-holiday-company | Feefo

Menampilkan seluruh 280 ulasan

Pelanggan Tepercaya

9 months ago

Tanggal pembelian: 09/10/2024

Excellent Service

Excellent service. Our travel advisor was very informative, and helpful every step of the way.

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Ms Deirdre Sinclair

Staffordshire

9 months ago

Tanggal pembelian: 03/10/2024

Apa yang dikatakan Ms Deirdre Sinclair tentang The Luxury Holiday Company:

Professional company with knowledgeable , friendly staff.

Eva was polite, professional and knowledgeable. She returned calls and emails within a good time frame. She researched our on- going questions and responded in a timely manner. We would use this...

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Ms. Beverley Underwood

Bromley Kent

9 months ago

Tanggal pembelian: 08/10/2024

Apa yang dikatakan Ms. Beverley Underwood tentang The Luxury Holiday Company:

Claire Howes is the ‘BEST’

I had the pleasure of speaking to Clare Howes who planned and organised a family holiday for myself, my husband and 11 other family members. I had used her previously at another travel agency and...

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Mr Carl Shephard

London

10 months ago

Tanggal pembelian: 03/09/2024

Apa yang dikatakan Mr Carl Shephard tentang The Luxury Holiday Company:

Read the small print if you can find it - terrible company

Misrepresenting deposit !!! I have been asking why my deposit is non refundable and I cannot get an answer or a satisfactory explanation on why it wasn’t in the quote details. Simply saying “go to...

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Client relations

The Luxury Holiday Company

9 months ago

Dear Mr Shephard, I regret to hear you have not happy with our expalnation on why your deposit is non-refundable. I understand you have been in contact with Kate Scott who advised you that this information is shown under our booking condtions. If you have any further queries please do not hesitate to contact Kate or myself. Regards, Laura Davey Client Relations

Mr Carl Shephard

9 months ago

Dear Ms Davey, the problem is not to do with the booking conditions! The problem is that (1) the quote I was sent upon which I paid the deposit DID NOT identify the deposit as a non refundable item and (2) when challenged on this omission your staff said I should have researched your website. If it’s important enough to be hidden in your webpages, then it’s important enough to be highlighted on your quote documentation you send to clients. It borders on misrepresentation!!

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S Righton

Cotswolds

9 months ago

Tanggal pembelian: 20/09/2024

Apa yang dikatakan S Righton tentang The Luxury Holiday Company:

Excellent

I would rather write at the end of our holiday, however.. I emailed 5 companies with our holiday wish list and I received a phone by return - double checking exactly what we wanted. The following day...

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Mr Steven Gent

Cheshire

9 months ago

Tanggal pembelian: 30/09/2024

Apa yang dikatakan Mr Steven Gent tentang The Luxury Holiday Company:

Excellent Service

Excellent service and attention to detail. Very quick to react to our request which managed to attain the last available room on the Ganges II cruiser. We have booked bespoke holidays before with the...

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Pelanggan Tepercaya

11 months ago

Tanggal pembelian: 10/08/2024

Superb Customer experience

The service is very efficient, professional and reliable. All requests were thoroughly explored and response in a timely manner by email and options to call at every stage. We are looking forward to...

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Pelanggan Tepercaya

11 months ago

Tanggal pembelian: 17/07/2024

Excellent Service, fantastic consultant

The personal service and great information from Amy Lucas. She worked with us and our budget so we could find our dream holiday for my birthday next year.

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Pelanggan Tepercaya

12 months ago

Tanggal pembelian: 11/07/2024

Excellent attention to detail

We were very impressed with the fast and efficient way Krishna organised our last minute holiday. So far we have had a great time in Verona and are very excited to be travelling on the Orient Express

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Pelanggan Tepercaya

12 months ago

Tanggal pembelian: 02/07/2024

Very helpful advice

Very friendly and knowledgeable advice. Meriel tuned into what I needed very quickly and nothing was too much trouble. It was clear that she knew the hotels and could advise from her own experience....

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Tentang The Luxury Holiday Company

The Luxury Holiday Company is a little bit different. A creative new tour operator at the cutting edge of luxury travel, The Luxury Holiday Company delivers unrivalled personal service and absolute attention to detail.

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020 7590 0770

Runway East Borough Market, 20 St Thomas Street, London, Greater London, SE1 9RS, United Kingdom

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