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Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.

Bagaimana kami menangani ulasan palsu?

Feefo mencegah orang memberikan ulasan palsu karena kami hanya mengundang pembeli terverifikasi untuk memberikan umpan balik.

The Luxury Holiday Company Ulasan | Ulasan Layanan Pelanggan untuk https://www.feefo.com/reviews/the-luxury-holiday-company | Feefo

Menampilkan seluruh 277 ulasan

Mr Ian Smith

Rainhill

6 years ago

Tanggal pembelian: 01/08/2018

Apa yang dikatakan Mr Ian Smith tentang The Luxury Holiday Company:

Meriel has been incredibly helpful and knowledgable.

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Ms Sue Cross

6 years ago

Tanggal pembelian: 13/10/2017

Apa yang dikatakan Ms Sue Cross tentang The Luxury Holiday Company:

Fantastic!

Lisa was fantastic. She shared so much knowledge and made fantastic recommendations. I wouldn’t hesitate in booking with her again. Thank you so much for all your help, advice and support.

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Pelanggan Tepercaya

7 years ago

Tanggal pembelian: 14/02/2018

Average effort

Average effort.

emarketing

The Luxury Holiday Company

7 years ago

Thank you for taking the time to pass on your thoughts about the service you received when booking your recent holiday. I am sorry to hear that the service you experienced when making your recent booking was not as good as it could have been. Feedback is invaluable to us and is a vital tool in improving the quality of service we offer. If you have a moment it would be really helpful if you could let me have a little more detail on what you felt could have gone more smoothly.

You can contact me directly at charlie.gordon@theluxuryholidaycompany.com or by calling 020 7590 0770.

I look forward to hearing from you.

Kind Regards

Charlie Gordon

– Head of Sales

Pelanggan Tepercaya

6 years ago

Called to give feedback but no reply and tried again today. The service I received was average whilst arranging a special holiday on the Orient Express to Venice. Unfortunately this turned into further disappointments with planning errors and follow up, despite me making contact on numerous occasions to correct. We are also planning a safari to Botswana but shall not be using this company to handle our 35k budget.

emarketing

The Luxury Holiday Company

6 years ago

As per our conversation yesterday, I am pleased that we have gone some way to resolving the issue for you. We have taken on board all your feedback and will be making the necessary changes to ensure your issues will not occur again. To confirm, we have issued you with a gesture of goodwill; I hope this goes some way to satisfying your initial dissatisfaction.

In future, we hope to be able to provide you with the level of service that you expect of us and we will be delighted to be able to continue to offer you our services. We hope to hear from you soon.

All the best

Charlie Gordon & Laura Davey

– Head of Sales; Client Relations Supervisor

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Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 27/06/2018

Helpful

Helpful,well informed and prompt

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Mrs Julie Partlow

6 years ago

Tanggal pembelian: 08/05/2018

Apa yang dikatakan Mrs Julie Partlow tentang The Luxury Holiday Company:

Adam was very professional and listened to what I wanted from the holiday. He was very prompt in getting back to me and the information he sent was very informative

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Dr Edward Wojakovski

6 years ago

Tanggal pembelian: 18/04/2018

Apa yang dikatakan Dr Edward Wojakovski tentang The Luxury Holiday Company:

I have still n’ont received my Tyra le documents . I also found the follow up after sale not too the expected level of the pre sale service

emarketing

The Luxury Holiday Company

6 years ago

Dear Mr Wojakovski

We are very sorry to hear you are not satisfied with the level of service we provided. Could you please contact us with more information about what you are unhappy with so we can investigate for you? You can contact me directly via laura.davey@theluxuryholidaycompany.com. We sent your documents on 20th June; if you have not yet received these please let us know and we will reissue them immediately.

Kind Regards

Laura Davey

– Client Relations Supervisor

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Pelanggan Tepercaya

7 years ago

Tanggal pembelian: 19/03/2018

I haven't been on the holiday yet! However booking was great. Very quick to respond, the only travel company who bothered to call me about my enquiry. Been very helpful throughout.

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Pelanggan Tepercaya

7 years ago

Tanggal pembelian: 07/06/2018

excellent service

Staff very helpful, made sure they understood my requirements and provided the options I requested and price comparable with booking direct in most cases

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Pelanggan Tepercaya

7 years ago

Tanggal pembelian: 09/02/2018

Personal touch -- got back to me right away after I made an initial inquiry. Seemed very caring and personable.

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Pelanggan Tepercaya

7 years ago

Tanggal pembelian: 19/04/2018

Dealt with my enquiry quickly and efficiently. Very helpful and polite.

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Tentang The Luxury Holiday Company

The Luxury Holiday Company is a little bit different. A creative new tour operator at the cutting edge of luxury travel, The Luxury Holiday Company delivers unrivalled personal service and absolute attention to detail.

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020 7590 0770

Runway East Borough Market, 20 St Thomas Street, London, Greater London, SE1 9RS, United Kingdom

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