A good point you raise regarding customization and something we have thought long and hard about.
The truth is that it is very difficult to completely understand what changes a customer would want and the complexity, time required and expense of then working this into a hand made item would mean a huge increase in price and therefore make it an unworkable solution for most customers.
However, this is something we are always thinking about so thanks for letting us know that our customers could really benefit from this service.
Gary Ingram
The Diamond Store
Found the service excellant as even a couple of problems were sorted out quickly and efficiently.
The Diamond Store
The Diamond Store
14 years ago
David,
This Emerald ring is stunning, we are sorry that you had an initial problem with the stone and glad that we sorted this for you efficiently! We do our very best and thank you for your feedback.
Kind Regards
Roxanne
Ring was delivered on time, packaging was very good and professional. Very happy with the company and service!
The Diamond Store
The Diamond Store
14 years ago
Thank you for this wonderful feedback and we are so happy to hear that you are pleased with your stunning ring!
We hope that we will be seeing you again soon..
Roxanne
Excellent service, we were kept informed of the progress during its manufacture so knew exactly when it would be finished.
The Diamond Store
The Diamond Store
14 years ago
This is brilliant to hear! We do try our very best to please all of our customers and do hope we see you again in the near future.
Kind Regards
Roxanne
good communication and quick results / postage etc,
The Diamond Store
The Diamond Store
14 years ago
I love this Holly Eternity Ring, I'm pleased to hear that the recipient loves it too!
Thank you for taking the time to leave such excellent feedback.
We hope to see you soon!
Roxanne
had some problems over the length of time it took to complete the order but was eventually completed to my full satisfaction and i must comment on the help I received from Michelle
The Diamond Store
The Diamond Store
14 years ago
Sorry you had to wait longer than you should have, thanks for your patience.
It is also good to hear good things about Michelle!
Gary Ingram
The Diamond Store
Our mission is simply Luxury with Confidence. Our website is designed to guide the consumer in to the most suitable Jewellery for their budget without compromise and to make their special occasion into a memorable one. We achieve this with a combination of clear and simple design, intelligent software and exceptional customer service.
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Our mission is simply Luxury with Confidence. Our website is designed to guide the consumer in to the most suitable Jewellery for their budget without compromise and to make their special occasion into a memorable one. We achieve this with a combination of clear and simple design, intelligent software and exceptional customer service.