Terrys Fabrics Ulasan

Hi Diane, I'm really sorry that we haven't met your expectations on speed of delivery on this occasion. On investigating your order I can see that unfortunately we haven't been able to source the stock to fulfil your order yet and it is on Back Order with the supplier. Please accept my sincere apologies and to explain this particular supplier has recently had to close its doors to all orders for a period (due to the coronavirus situation) but is now re-opened although in a more limited capacity than normal. I'm very sorry I cant be more specific but from the information I have in front of me your order should be dispatched early to mid next week.

Hi Kelli, I'm really sorry that we haven't been able to meet your expectations on delivery time on this occasion. Please accept my sincere apologies, I'm aware that we are in some instances not meeting our normal standards of service. Having looked into your order - yes it is clear that there are a couple of items that we have had to order in from the supplier and we were not holding them in our warehouse. This supplier is one that has remained open - but it is a fact that as with our own fulfilment operation - the social distancing measures we have all had to put in place has had a delaying effect on the supply chain. I'm sorry that I cannot be more specific - there are a few variables at play here but from the information I can see your order is likely to be dispatched early to mid next week. I hope that you can bear with us a little longer & apologies again.