Tenon Tours creates personalized trips that connect you to the best of Europe.
Layanan
4.8
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88
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peringkat selama setahun terakhir
Menampilkan seluruh 726 ulasan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
5 years ago
While I haven't yet gone on the trip our pretrip planning and communication has been very good.
Elizabeth
Tenon Tours
5 years ago
Thank you for your review! We're very happy to hear that you have received excellent customer service so far. Looking forward to hearing about your travels!
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LI
Linda
Diverifikasi oleh Feefo
5 years ago
Apa yang dikatakan Linda tentang Tenon Tours:
Great Company
I have loved everything about working with Tenon Tours. Barbara has been amazing in helping our family plan our trip to Ireland and beyond for my son's wedding!
Elizabeth
Tenon Tours
5 years ago
Hi Linda, we're happy to hear that you have enjoyed working with Barbara! We can't wait to hear about your son's Ireland wedding.
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SH
Shannon
Diverifikasi oleh Feefo
Greensboro NC
5 years ago
Apa yang dikatakan Shannon tentang Tenon Tours:
Great service and easy to work with
Extremely helpful and timely in their response. They are also friendly and instill confidence in their services.
Elizabeth
Tenon Tours
5 years ago
Thank you for your kind words, Shannon! We're looking forward to your upcoming trip to Ireland.
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BE
Bernie
Diverifikasi oleh Feefo
5 years ago
Apa yang dikatakan Bernie tentang Tenon Tours:
First Class
Tenon tours has been top notch for all three trips we have booked. Yes we didn’t go on our last one due to the pandemic but they were more than accommodating on schedule and vouchers for future...
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Elizabeth
Tenon Tours
5 years ago
Thank you for your feedback, Bernie! We are always happy to hear from our repeat travelers. We are sorry that you had to cancel your trip but are glad to hear that you received great service from our team. We hope that we will be able to travel with you again in the near future.
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Eric
Diverifikasi oleh Feefo
5 years ago
Apa yang dikatakan Eric tentang Tenon Tours:
Very informative, professional and polite
5 start from start to finish. Made booking a trip fun and easy. Answered all my questions quickly and our trip was amazing
Elizabeth
Tenon Tours
5 years ago
Thanks for your feedback, Eric! We're happy that you enjoyed your trip with us and hope to work with you again in the future.
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Pelanggan Tepercaya
Diverifikasi oleh Feefo
5 years ago
Was unable to travel due to Covid-19.
My travels to a Scotland in 2018 and to Italy in 2019 were five star. I was unable to travel this year because of the pandemic. I am still awaiting my final refund of $5900. I could not give a top...
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Elizabeth
Tenon Tours
5 years ago
Thank you for your honest feedback. We regret that you had to cancel your trip and were not able to reschedule for a later date as we had hoped. Regarding your reimbursement, our records show we were able to refund over 75% of your trip to date, and are waiting for the remaining funds to be refunded to us by our supplier. Our team has strived to be fair and attentive to each of our travelers and is working as best we can to resolve any outstanding issues, including the President of our company who has kept you informed through the situation. We realize you are still owed and are in constant contact with our suppliers to remedy this for you. Unfortunately, refunds will be issued at their discretion and we are unable to take matters into our own hands. We apologize for any other dissatisfaction you had with our team or our service but rest assured we are working as swiftly as we can under the circumstances.
Pelanggan Tepercaya
5 years ago
I appreciate greatly your response and want to reiterate again how pleased I was with Tenon Tours for my trips to both Scotland and Italy in 2018 and 2019 respectively. I also am grateful to the President of your company for helping me to resolve lost funds through your supplier in California. I would heartily recommend Tenon Tours to others for travel in the future, especially once this pandemic ends.
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Pelanggan Tepercaya
Diverifikasi oleh Feefo
5 years ago
Not a company that is looking out for the customer
Had to fight for a partial refund after covid hit and italy was on lockdown. They refused to give me a full refund. Whats worse is the fact that I didn’t have an organized tour, just private tour in...
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Elizabeth
Tenon Tours
5 years ago
Thank you for your feedback. I'm sorry that you feel as though we did not have your best interests in mind during this situation. Please know that this is never our intention. I see that we were able to able to refund 75% of your trip, however, the remaining 25% was lost because you did not purchase travel protection. We apologize for any dissatisfaction you had with our team or service. If you have any questions or concerns, I encourage you to reach out to us at travel@tenontours.com.
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Paul
Diverifikasi oleh Feefo
5 years ago
Apa yang dikatakan Paul tentang Tenon Tours:
Our team was Very responsive to all questions and changes we requested. They suggested things we did not think of and tailored the trip to our wants and needs.
Elizabeth
Tenon Tours
5 years ago
Hi Paul, we appreciate your feedback and are happy to hear that you were satisfied with our service! We hope to work with you again in the future.
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GT
George T
Diverifikasi oleh Feefo
Hardy Virginia
5 years ago
Apa yang dikatakan George T tentang Tenon Tours:
Greatly satisfied
I dealt with a customer service representative, by the name of Gracie Gadler, she was there when I desperately needed help with recouping the money that my wife Rita and I advanced for a trip to...
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Elizabeth
Tenon Tours
5 years ago
Thank you for your review, George! I'll be sure to pass this along to Gracie. We are so happy that she was of great service to both you and Rita during this time. We hope that we will be able to work with you on an Italy trip in the future.
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Debbie
Diverifikasi oleh Feefo
5 years ago
Apa yang dikatakan Debbie tentang Tenon Tours:
The staff was great but your trip insurance is down right horrible. I spent a lot of money for the trip and I might now be able to reschedule in the time frame you offered. I was hoping the insurance...
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Elizabeth
Tenon Tours
5 years ago
Hi Debbie, thank you for your feedback. We regret that the insurance provider was not able to issue a full refund given the circumstances. Our team is willing to work with you to the best of our abilities in order to make sure you are able to reschedule your trip. I have relayed your message to our management team and we would like you to know that we are in the process of changing Travel Protection providers in order to offer our travelers better coverage. Please let us know if you have other questions or concerns.
Penghargaan independen kami memberikan pengakuan kepada merek terbaik untuk layanan pelanggan. Pemenang ditentukan berdasarkan peringkat yang diterima dari pelanggan mereka.
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
