Tenon Tours creates personalized trips that connect you to the best of Europe.
Layanan
4.8
/5
5
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85
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peringkat selama setahun terakhir
Menampilkan seluruh 740 ulasan
JO
Joanne
Diverifikasi oleh Feefo
USA
8 months ago
Apa yang dikatakan Joanne tentang Tenon Tours:
Beware of poor customer service and Tenon changing the app and bookings
Did not give us what we paid for or what what promised; our hotels were often changed during our trip, transportation for half of our trip was horrible and kept changing what was originally in our...
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Emily
Tenon Tours
8 months ago
Hi Joanne,
Thank you for sharing your feedback. First and foremost, we are sorry to hear that parts of your experience did not meet your expectations. At Tenon, we take great pride in providing elevated, personalized service, and we regret that you felt we fell short.
After reviewing your trip, our understanding is that our team remained in consistent communication before, during, and after your travels, and addressed updates as they arose. Some itinerary adjustments can occur during peak seasons, and we always work to communicate these in advance while ensuring that the core elements of each trip remain as booked.
When a change did come up, our team acted quickly to assist. We covered the cost of a hotel night for your group, secured last-minute dinner reservations, reimbursed certain expenses, and worked with our supplier to ensure your refund in Inverness was fully processed.
We are genuinely sorry that parts of the experience did not align with your expectations. We hope your trip still included meaningful moments and memories. Thank you for choosing Tenon Tours and for taking the time to share your feedback.
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Pelanggan Tepercaya
Diverifikasi oleh Feefo
8 months ago
Gave them a list and left planning to them!
Amazing itinerary incorporating not only space our family event but all the items in our wish list for France. One small travel glitch was quickly and smoothly handled. This was our second trip...
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Emily
Tenon Tours
8 months ago
Thank you for the five-star review! We’re thrilled we were able to include all the must-see experiences on your list during your time in France. We would love the opportunity to travel with you again for a third adventure. Thank you for choosing Tenon Tours!
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DA
Danette
Diverifikasi oleh Feefo
USA
8 months ago
Apa yang dikatakan Danette tentang Tenon Tours:
Worth it
It was clear what our plans were and the staff was responsive when we had questions.
Emily
Tenon Tours
8 months ago
Thank you for five stars, Danette! We are so glad we could help bring your travel vision to life. We hope to plan another trip with you soon!
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FB
Faye Brewer
Diverifikasi oleh Feefo
USA
8 months ago
Apa yang dikatakan Faye Brewer tentang Tenon Tours:
They were all excellent to work with! Highly recommend their service!
Top notch service. Could not have been any better. Will travel with Tenon again in the future.
Emily
Tenon Tours
8 months ago
Hi Faye,
Thank you for the wonderful review! We are thrilled to hear you had such a great time in Ireland and the UK. We truly appreciate you choosing Tenon Tours and look forward to helping you plan your next adventure!
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Pelanggan Tepercaya
Diverifikasi oleh Feefo
8 months ago
Emily
Tenon Tours
8 months ago
Thank you for five stars! We hope to travel with you again soon.
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Pelanggan Tepercaya
Diverifikasi oleh Feefo
9 months ago
Greece trip
We have been very happy with Tenon and the service.
Stephanie is amazing and always helps us plan fantastic trips
Emily
Tenon Tours
9 months ago
Thank you for five stars! We are thrilled to hear you enjoyed your time in Greece. I will be sure to pass your kind comments back to Stephanie. We can't wait to travel with you again soon!
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DA
David
Diverifikasi oleh Feefo
USA
9 months ago
Apa yang dikatakan David tentang Tenon Tours:
Turnkey Custom Tour of Ireland - Easy Way to Do It
Provided Tenon with a list of places and key activities of interest for a trip to Ireland. Tenon provided a custom itinerary for our review. After a few tweaks, got the final itinerary. Trip came off...
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Emily
Tenon Tours
9 months ago
Thank you for the wonderful review! On behalf of the entire team, we are so glad to hear your custom trip to Ireland went smoothly and allowed you to explore so much in a short time. It's great to know the mix of guided tours and private travel gave you the flexibility you were looking for, and that everything ran without a hitch. We appreciate you choosing Tenon Tours!
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Pelanggan Tepercaya
Diverifikasi oleh Feefo
9 months ago
Ireland Trup
Excellent
Emily
Tenon Tours
9 months ago
Thank you for five stars!
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KE
Kevin
Diverifikasi oleh Feefo
USA
9 months ago
Apa yang dikatakan Kevin tentang Tenon Tours:
40th Anniversary adventure
Tenon took our desires and crafted a perfect Anniversary trip. We enjoyed the tours that were booked and like the personal customization of the trip.
Emily
Tenon Tours
9 months ago
Hi Kevin,
Thank you so much for your kind words! We're thrilled to hear your 40th anniversary trip was everything you hoped for. It was our pleasure to help make it special!
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ED
Edward
Diverifikasi oleh Feefo
USA
9 months ago
Apa yang dikatakan Edward tentang Tenon Tours:
Tenon Tours - 5 Stars!
We recently returned from a trip to Ireland through Tenon, and we couldn't be more impressed. From the initial planning stages to the final itinerary, every detail was handled with care and...
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Emily
Tenon Tours
9 months ago
Hi Edward,
Thank you for the wonderful review. We are so glad to hear that we planned an exceptional trip for you and that you felt the itinerary was thoughtfully organized down to the last detail.
Our number one goal is to ensure you feel supported throughout every step of your journey, so we are thrilled to know we achieved that with your trip.
We hope to have the opportunity to work with you again in the future. Thank you for choosing Tenon Tours!
Penghargaan independen kami memberikan pengakuan kepada merek terbaik untuk layanan pelanggan. Pemenang ditentukan berdasarkan peringkat yang diterima dari pelanggan mereka.
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
