Taxi2Airport B.V. EN Ulasan

Dear Sir/Madam, Thank you for sharing your experience with us. We really appreciate when our customers take the time to come back to us so we can improve our future services. We are terribly sorry to realise that you did not get the service you expected for. We completely understand how inconvenient this may have been for you, especially when travelling with little ones. Please note that we have already taken serious action with the driver from your transfer. We want to make sure that all of our transfers are completed as promised at the booking moment.We have also refunded you the 5.61 USD extras you paid for the meet & greet which was not provided. Regarding the type of vehicle, please note that we can see that your reservation included a Sedan car which was the vehicle provided. We usually recommend booking for bigger vehicles (minivan or minibus) if you are having any extra luggage or bigger suitcases. In your case, we have to consider that the driver offered the type of vehicle according to the details of your reservation which should have been fine at the moment of the pickup. However, as mentioned, we have already opened an investigation to clarify what went wrong from their side, since according to our system everything should have worked just fine. Please accept our most sincere apologise for any inconvenience this may have caused you. We always want to provide our customers with the most pleasant rides possible, rather than the awkwardness you experienced. As a gesture of an apology, I have also sent you a discount code which you will be able to redeem on the next reservation you may book with us. We would be more than happy if you could give us a second chance to prove to you how our real hassle-free service is. Kind regards,The Taxi2Airport Team

Dear Sir/Madam, Thank you for taking the time to share your feedback with us. Each one of our customer's review is very relevant for us in order to improve our services. We are terribly sorry to realise that you had such a bad experience in one of our transfers. We completely understand how stressful and frustrating this may have been for you, especially when you already took the time to pre-book a service to avoid this situation happening. We have tried to investigate the experience you mentioned in all the transfers you had with us, however, we are unable to detect the one you are referring to. Since we definitely want to solve this issue as soon as possible, we would kindly ask you if you could please contact us back with the details of your transfer at support@taxi2airport.com. Then, we will take the actions needed with your driver and we will resolve this situation properly. While we are investigating this issue, we have sent you a discount code as a gesture of an apology. We would be more than happy if you could give us a second chance to prove to you how our real hassle-free service is. Please accept our most sincere apologies for this inconvenience. We are already well aware of hor hectic travelling can get, therefore our last intention is to cause any hassle to our customers. Kind regards,The Taxi2Airport Team

Dear Sir/Madam, Thank you for your message concerning your booking. We are delighted to hear that everything went well with your reservation, and that you had a good experience with the driver who brought you to the airport. We hope you will use our services again on your future trips. Kind regards, The Taxi2Airport Team

Dear Robert, Thank you for coming back to us sharing your feedback. We really appreciate when our customers share their experience with us so we can improve our future services. We are terribly sorry to realise that you had two last-minute cancellations with our services. However, we have been checking all the reservations you had with us and both of them seem to have been successfully completed. This is why we definitely want to check what exactly went wrong, in order to solve it as soon as possible. As a result, we would kindly ask you if you could please send us an e-mail at support@taxi2airport.com with the details form the two transfers you mentioned in this review. Then, we will open an investigation with our team in order to come back to you with a clear resolution. Please accept our most sincere apologies for any inconvenience caused. Kind regards,The Taxi2Airport Team