Quick to respond
Helpful
Ability to provide very good service
Anwen L
Suzuki Insurance & Accident Aftercare
8 years ago
Thank you for your wonderful review. We're delighted to hear how pleased you were with the service you received and that the entire process was straight forward and efficient for you. Let us know if there is anything else we can help you with.
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Orla
Diverifikasi oleh Feefo
8 years ago
Apa yang dikatakan Orla tentang Suzuki Insurance & Accident Aftercare:
Never again
Never use this service again
Anwen L
Suzuki Insurance & Accident Aftercare
8 years ago
Many thanks for your feedback following your recent incident. We are very sorry that you weren’t happy with the service you received. We have passed your comments onto our customer experience team who will contact you to discuss this further.
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Christine
Diverifikasi oleh Feefo
8 years ago
Apa yang dikatakan Christine tentang Suzuki Insurance & Accident Aftercare:
Too long
Communication was not that great, and it went on too long,
Anwen L
Suzuki Insurance & Accident Aftercare
8 years ago
Many thanks for your feedback. We will look into the points you have raised and we can open a complaint on your file to discuss further should you wish. I can see from the notes that we were pursuing the claim through the third-party insurer but due to an incorrect vehicle registration we had for the third party this took us longer than we would have liked. I also note that we had a slight parts delay whilst your vehicle was in with our repairer, to which we can only apologise for. We will pass your comments onto the file handler in order to continually improve our services.
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Veronica
Diverifikasi oleh Feefo
Stonehaven
8 years ago
Apa yang dikatakan Veronica tentang Suzuki Insurance & Accident Aftercare:
I was very happy with the service I received I had no problem at all & kept
They were brill came & picked up my car dropped off my curtesy car & kept me updated until my car was ready very pleased
Anwen L
Suzuki Insurance & Accident Aftercare
8 years ago
Thank you for your 5-star review. We’re very pleased to hear that you were so happy with the service you received. If we can help further please don’t hesitate to ask.
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Eric
Diverifikasi oleh Feefo
Ipswich
8 years ago
Apa yang dikatakan Eric tentang Suzuki Insurance & Accident Aftercare:
Efficient service and treated me as a person not a number.
Very helpful, kept me informed every step of the way. Made sure I was OK so did not only focus on vehicle.
Would have given 5 stars but was not able to keep hire car for period when on holiday and...
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Anwen L
Suzuki Insurance & Accident Aftercare
8 years ago
Thank you for your feedback. With regard to the hire vehicle, unfortunately the third party insurer would not pay for the hire car to remain at the repairers whilst not in use during your holiday. We were glad to hear that you were otherwise happy with the experience.
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Pelanggan Tepercaya
Diverifikasi oleh Feefo
8 years ago
Response to my claim was first class. Repairs completed to my full satisfaction.
At Insurance renewal I was offered a £250.00 voucher towards any repair. I was informed that it would take 4-7 weeks...
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Donna O
Suzuki Insurance & Accident Aftercare
8 years ago
Thank you for your positive comments - we're glad you were pleased with your repair.
I have asked our customer service team to contact you directly regarding your Excess Return voucher.
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Sonya
Diverifikasi oleh Feefo
8 years ago
Apa yang dikatakan Sonya tentang Suzuki Insurance & Accident Aftercare:
The whole experience was smooth and flawless. South Street Motors staff were accommodating, polite and friendly. The repair to my car was excellent. I would highly recommend my friends who have...
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Anwen L
Suzuki Insurance & Accident Aftercare
8 years ago
Thank you for reviewing your experience with Suzuki Accident Aftercare. We’re delighted to hear how pleased you were with the service you received. If there is anything else we can help with, please don’t hesitate to ask.
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Andrew
Diverifikasi oleh Feefo
8 years ago
Apa yang dikatakan Andrew tentang Suzuki Insurance & Accident Aftercare:
Exceptional service
Absolutely brilliant. Took care of everything.
Anwen L
Suzuki Insurance & Accident Aftercare
8 years ago
Many thanks for your positive review. If there is anything else we can help you with, please don’t hesitate to ask.
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Lisa
Diverifikasi oleh Feefo
8 years ago
Apa yang dikatakan Lisa tentang Suzuki Insurance & Accident Aftercare:
Very happy customer
Kept me well informed with the progress of my vehicle therefore providing an efficient service to keep me the customer very happy.
Anwen L
Suzuki Insurance & Accident Aftercare
8 years ago
Many thanks for taking the time to review your experience with us. We’re delighted to hear how pleased you were with the 5-star rated service you received. If there is anything else we can help with please do not hesitate to ask.
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Zack
Diverifikasi oleh Feefo
Eastbourne
8 years ago
Apa yang dikatakan Zack tentang Suzuki Insurance & Accident Aftercare:
Good customer service on the desk, booked in my car quickly. I was asked if i needed my car back at a certain time, I requested around midday and I received a phone call at 11.40 explaining that my...
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Anwen L
Suzuki Insurance & Accident Aftercare
8 years ago
Many thanks for taking the time to review your experience with us. We’re delighted to hear how happy you are with the service you received. If there is anything else we can help with, please don’t hesitate to ask.
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Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
