Hello Stephane! Thank you for your feedback, we truly appreciate it. We have attempted to contact you, and unfortunately we've been unsuccessful. However, please feel free to contact us at your earliest convenience. We hope we have resolved your issue, but we would love to be able to confirm this with you personally. Our customer service number is 1-800-237-4491 and our email is sales@stealthbelt.com. Have a great day.
Logan, Stealth Belt Inc.