I returned a faulty pair of vivobarefoot run/swim shoes and their
Policy of refunding the return postage is very disappointing as it’s doesn’t get refunded to the card I purchased them on but...
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Aneela
SportsShoes.com
3 years ago
Good Afternoon Richard,
Thank you for leaving a review.
I am really sorry to hear of your experience. As the payment for the return postage is with the return company you used, we do not have your card details and can only refund via paypal for security reasons. I can understand how this may make you feel however not to worry, once you receive the refund from us in your paypal account you have complete control over this. You can transfer the payment to your bank.
Thank you again for sharing your feedback. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Kind regards,
Aneela
Ulasan produk
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Pelanggan Tepercaya
3 years ago
Tanggal pembelian: 16/03/2022
I received a different jacket than what I ordered. Luckily the customer support was nice so I returned it without paying anything
Aneela
SportsShoes.com
3 years ago
Good Afternoon,
Thank you for leaving this review. I am really sorry to hear of what has happened. We have looked into this with our warehouse department to ensure a mistake of this nature does not happen again. I appreciate you challenging us and holding us accountable so that we can fix this issue. Take care and enjoy the rest of your day.
Kind regards,
Aneela
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TM
Tamara Mavsar
3 years ago
Tanggal pembelian: 08/03/2022
Apa yang dikatakan Tamara Mavsar tentang SportsShoes.com:
I can just say very friendly staff.
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Pelanggan Tepercaya
3 years ago
Tanggal pembelian: 14/03/2022
Recomendables !
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RR
Renier Van Rooyen
Stellenbosch
3 years ago
Tanggal pembelian: 15/03/2022
Apa yang dikatakan Renier Van Rooyen tentang SportsShoes.com:
Very disappointed that the shoes did not arrive as expected after waiting for a month.
The Customer Service Agent did however try to resolve the matter which seems to be an issue with the transport...
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Aneela
SportsShoes.com
3 years ago
Good Afternoon Renier,
Thank you for taking the time to leave a review.
I am really sorry to hear that the delivery of the parcel has disappointed you. We will get this looked into with the courier. We will do everything in our power to prevent this situation from occurring again. I'd like to thank you for bringing this matter to my attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.
Kind regards,
Aneela
The suggestion that the boots were a half size smaller proved to be spot on. A nice easy to use website with all information easy to see. Also postage quick too.
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PL
Paula Lage
3 years ago
Tanggal pembelian: 27/12/2021
Apa yang dikatakan Paula Lage tentang SportsShoes.com:
SportsShoes.com is the UK's no 1 running and fitness retailer, with over 7,000 running and fitness products from the top and specialist brands, all at great prices. We're passionate about helping our customers achieve an active and healthy lifestyle through running and fitness and are very proud to have been awarded Feefo Gold Trusted status for excellence in customer service.
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
SportsShoes.com is the UK's no 1 running and fitness retailer, with over 7,000 running and fitness products from the top and specialist brands, all at great prices. We're passionate about helping our customers achieve an active and healthy lifestyle through running and fitness and are very proud to have been awarded Feefo Gold Trusted status for excellence in customer service.
