Terrible. My basketball ring is missing parts and can’t be assembled. When I contacted customer service they 1) took ages to get back to me 2) just said “did you look through everything”. Terrible...
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Chris
Spalding
5 years ago
Hi
A member of our warehouse team are trying to locate the replacement part for you today.
We have had to reduce our staff on site due to the stage 4 restrictions and trying to maintain our normal operations while keeping our staff's health and safety the number 1 priority.
A member of our customer service team will be in touch today.
Great Service. Prompt responses when needed regarding delivery and instructional advice. Product is as shown on website, and i am really happy with the product!
Ulasan produk
Tanggal pembelian: 23/07/2020
0
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DM
David Mansfield
Diverifikasi oleh Feefo
5 years ago
Apa yang dikatakan David Mansfield tentang Spalding:
Waited over 3x weeks for delivery.
Ordered two basketballs and one deflates within 24hrs but I didn't want to wait another 3x weeks so I bought another brand from Rebel
Chris
Spalding
5 years ago
Hi There
Thank you for contacting us.
I have had a look into your order and i can see our warehouse team dispatched the goods the next day, however at the time of ordering COVID-19 was majorly impacting AUSPOST services and there were lengthy delays around the country.
in terms of the ball it would still be under warranty and we can definitely look to replace the ball for you.
PA
Paul
5 years ago
Hi Chris, I've heard this before. I have my own business that requires several interstate deliveries on a weekly bases from different companies and the worst-case scenario was only 1 additional day for receiving the goods.
Sorry but Spalding couldn't confirm where the package was therefore tracking procedures obviously has an issue and blaming someone else doesn't work. Had Spalding known what the status on an order was they should have jumped onto it immediately however after 3x weeks, please.
Ulasan produk
Chris
Spalding
5 years ago
I'm sorry to hear the ball is deflating, It would still be under warranty. We can definitely look to replace the ball for you immediately.
PA
Paul
5 years ago
Thanks however as mentioned I wasn't going to wait that long again so I bought another brand because my kids were NOT happy.
Thanks
Chris
Spalding
5 years ago
Thank you for your feedback.
We would love to be able to resolve these issues for you. We will be in contact with you.
Hi
I am sorry to hear you that the item has failed is such a quick time.
If you could contact info@spalding.com.au we will look to fix or replace the item to get it back into action for you ASAP!
Tanggal pembelian: 25/03/2020
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Pelanggan Tepercaya
Diverifikasi oleh Feefo
6 years ago
Took longer to arrive than expected.
Ulasan produk
Tanggal pembelian: 03/08/2019
0
Bagikan
SR
Steven Van Ryn
Diverifikasi oleh Feefo
6 years ago
Apa yang dikatakan Steven Van Ryn tentang Spalding:
The product arrived in good time and is of high quality. When one bolt required for installation was missing the customer service team promptly sent it out after I contacted them
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