I used Shuttle Direct in Brazil. The service did not pick up. ShuttleDirect is very non-responsive and thinks it does not owe me a refund since they consider themselves an intermediary even though...
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Customer Services
Shuttle Direct United Kingdom
1 month ago
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration caused.
We understand your concerns regarding the service and your refund request, and we would like to ensure that your complaint is reviewed appropriately. If you have any further questions or would like to provide additional information regarding your case, please contact us again by email so that our customer service team can review the matter and assist you further.
We appreciate you taking the time to share your feedback and regret that your experience did not meet your expectations.
Pelanggan Tepercaya
1 month ago
I remain unsatisfied with the response from Shuttle Direct. They can either refund me fully or compensate me for the extra costs I incurred. I will continue to take all measures both legal and public until I have satisfactory restitution.
Tanggal pembelian: 07/07/2026
0
Bagikan
MA
Marco
Diverifikasi oleh Feefo
1 month ago
Apa yang dikatakan Marco tentang Shuttle Direct United Kingdom:
Tutto ok consiglio
Tanggal pembelian: 29/08/2026
0
Bagikan
FF
Flora Ferreira
Diverifikasi oleh Feefo
PRT
1 month ago
Apa yang dikatakan Flora Ferreira tentang Shuttle Direct United Kingdom:
On time
Tanggal pembelian: 28/08/2026
0
Bagikan
GS
Gordon Savage
Diverifikasi oleh Feefo
GBR
1 month ago
Apa yang dikatakan Gordon Savage tentang Shuttle Direct United Kingdom:
Excellent service, great communication, great price, very reliable and accommodating with a necessary change. Luxury vehicles and very friendly professional drivers.
Tanggal pembelian: 28/08/2026
0
Bagikan
SH
Sergejs Hutickis
Diverifikasi oleh Feefo
IRL
1 month ago
Apa yang dikatakan Sergejs Hutickis tentang Shuttle Direct United Kingdom:
Не превый раз пользуюсь трансфером на Майорке, всегда четко и по расписанию за адекваные деньги. Иструкции понятные, приходит все в почту. В аэропорту тоже все понятно. С отьездом назал тоже все по...
The service itself is perfect for the intended transfers between airport and destination. However more clarity with details on pick up points and timings would be great.
Unfortunately our driver...
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Customer Services
Shuttle Direct United Kingdom
1 month ago
We are very sorry to hear about your experience with your return transfer from Benidorm to Alicante Airport. Please accept our sincere apologies, particularly for the way the driver behaved This is absolutely not the level of service we expect our customers to receive.
We are pleased to hear that you found the transfer service itself convenient and suitable for your airport-to-destination needs. We also appreciate your feedback regarding clearer information about pick-up points and timings. We will take this on board, as providing customers with clear and easy-to-understand transfer information is very important to us.
Thank you for taking the time to bring this to our attention, and once again, please accept our apologies for this disappointing experience.
Tanggal pembelian: 24/08/2026
0
Bagikan
HS
Haley Sewell
Diverifikasi oleh Feefo
1 month ago
Apa yang dikatakan Haley Sewell tentang Shuttle Direct United Kingdom:
Penghargaan independen kami memberikan pengakuan kepada merek terbaik untuk layanan pelanggan. Pemenang ditentukan berdasarkan peringkat yang diterima dari pelanggan mereka.
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.