I used Shuttle Direct for my transfer from Malaga to Marbella. The Spanish representative was rude, unhelpful and bad mannered. Her customer service was appalling. Our driver was late, also rude and...
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Customer Services
Shuttle Direct United Kingdom
1 month ago
We’re very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience caused during your transfer.
We’re disappointed to hear your comments regarding the service provided by the local representative and driver, as this is certainly not the level of customer service we expect our partners to provide.
As your transfer was booked through a third party, we would kindly ask you to contact the agency directly regarding your booking. They will be best placed to investigate the issues you have raised and review what happened with both the local representative and the driver, as well as the cancellation and return transfer arrangements.
Once again, we apologise that your experience did not meet your expectations and appreciate you taking the time to share your feedback.
WW
Winifred Walsh
1 month ago
Thank you for your prompt response and acknowledgement of the issue as well as your apology. I have received a feedback request from Expedia and have informed of my experience with the Spanish representative as well as the driver
Tanggal pembelian: 13/09/2026
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AR
Andrzej Górak
Diverifikasi oleh Feefo
GRC
1 month ago
Apa yang dikatakan Andrzej Górak tentang Shuttle Direct United Kingdom:
Shuttle Direct to świetny i opłacalny wybór .Nasze transfery były łatwe i komfortowe , korzystamy z Państwa usług po raz drugi i się nie zawiedliśmy. Kierowcy uprzejmi , na pewno skorzystam ponownie...
Excellent service, arrived on time both ways.
The driver even went back to my hotel after I left my mobile in reception.
The company charged me £35 however it was my fault.
I would recommend and...
We have used shuttle direct a few times now. This time tho we were trying to save money by using their cheaper option of coach service. So much cheaper but not as good as their private transfer...
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Tanggal pembelian: 13/09/2026
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BG
Boris Golec
Diverifikasi oleh Feefo
ESP
1 month ago
Apa yang dikatakan Boris Golec tentang Shuttle Direct United Kingdom:
The driver was patiently waiting for me and my wife at the airport (the plane had some delay), he helped us kindly with our luggage; the ride to the hotel was very comfortable, we felt safe.
Tanggal pembelian: 11/09/2026
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Pelanggan Tepercaya
Diverifikasi oleh Feefo
1 month ago
Zuverlässig, freundlich
Tanggal pembelian: 08/09/2026
0
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JG
Janet G
Diverifikasi oleh Feefo
USA
1 month ago
Apa yang dikatakan Janet G tentang Shuttle Direct United Kingdom:
Both drivers - airport pick up and hotel pick up - were on time ( early actually). Cheerful, informative. Cars were modern, clean and with working AC. After the booking process I had to extend our...
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Tanggal pembelian: 11/09/2026
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HK
Hans Kalshoven
Diverifikasi oleh Feefo
NLD
1 month ago
Apa yang dikatakan Hans Kalshoven tentang Shuttle Direct United Kingdom:
Penghargaan independen kami memberikan pengakuan kepada merek terbaik untuk layanan pelanggan. Pemenang ditentukan berdasarkan peringkat yang diterima dari pelanggan mereka.
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
