I'm sorry, but there really hasn't several attempts to contact me regarding the collection - there has been one from Julian Bowen.
Also, the deliveries were intended to be on different days initially - we just didn't know it initially, but we were called and told it would be a Monday delivery.
We called just to confirm the delivery, but the order was incomplete. This was the point where we learned that there would be two separate deliveries - one on the Monday and one on the Tuesday.
Unfortunately the wrong item was picked so the Monday delivery was then delayed until the Tuesday. One was between 8 and 11 and the other was later in the day - 12 until 6, i think. If the right products had arrived this wouldn't have been a problem, as I was able to wait in all day.
I reiterate that there has only been one attempt to call me regarding collection of the cot bed mattresses - Heather did say that she would ask your supplier to contact me again, but they haven't so I still have two cot bed mattresses and I am missing my £350 still. I have just called to re-arrange but there isn't a run in our area arranged in the next few days, so I am having to wait for my refund.
It's frustrating for me that I have to be the one to chase collection of the mattresses in order to get my refund. Normally companies that make mistakes work their socks off to recover the situation, if only to protect their reputation, especially online.
In defence of Julian Bowen (the actual supplier and delivery arrangement company), they did try to arrange collection straight away, however I didn't pick up the message until too late. Also, some of the people we came into contact were brilliant - Ian C called me when i was in Ikea buying replacement mattresses - he apologised profusely and showed genuine empathy, and Gary from GBA was brilliant too.
It's been memorable and a salutary lesson for me... I just hope now that Julian Bowen can collect the mattresses ASAP and I get to see my £350 back soon.
