Bagaimana ulasan Feefo dikumpulkan?

Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.

Siapa saja yang dapat menulis ulasan Feefo?

Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.

Bagaimana cara kami memverifikasi ulasan?

Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.

Bagaimana kami menangani ulasan palsu?

Feefo mencegah orang memberikan ulasan palsu karena kami hanya mengundang pembeli terverifikasi untuk memberikan umpan balik.

ROL Cruise Ulasan | Ulasan Layanan Pelanggan untuk https://www.feefo.com/reviews/rol-cruises | Feefo

Menampilkan seluruh 24,946 ulasan

Pelanggan Tepercaya

7 years ago

Tanggal pembelian: 21/03/2018

ROL anticipates my needs and exceeds my expectations.

Excellent. Whoever answers the telephone listens carefully and ansers my queries and send me an e-mail to confirm their actions.

Lihat lengkap ulasan pelanggan

Pelanggan Tepercaya

7 years ago

Tanggal pembelian: 19/03/2018

will probably book with them again

they were helpful. gave me £50 off straight away

Lihat lengkap ulasan pelanggan

Pelanggan Tepercaya

7 years ago

Tanggal pembelian: 07/03/2018

Poor follow up service

Good on booking but appalling service when had a query as twice waiting on phone for 10 minutes plus, booked return call but had to wait 24 hours to next day before reply. You need to get more people...

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Gill Rogers

ROL Cruise

7 years ago

Thank you for your feedback. I would like to apologise if you waited longer than normal to access our Customer Service Team. I can confirm that we did leave you a voicemail as we were unable to make contact with you. I would like to assure you of our best intentions at all times.

Lihat lengkap ulasan pelanggan

Pelanggan Tepercaya

7 years ago

Tanggal pembelian: 04/03/2018

Yes, I would use ROL again. I spoke with Callum on Sunday 4. March.

I have used ROL several times in the past. Have always been satisfied with the service of your staff.

Dale

ROL Cruise

7 years ago

Thank you for your wonderful ROL Cruise review! Callum will be delighted to hear you have once again experienced the difference with ROL. Happy cruising and we look forward to hearing from you in the future.

Lihat lengkap ulasan pelanggan

Pelanggan Tepercaya

7 years ago

Tanggal pembelian: 26/03/2018

Helpful

Informative

Dale

ROL Cruise

7 years ago

We're glad you found our service informative and thank you for your ROL Cruise review.

Lihat lengkap ulasan pelanggan

Pelanggan Tepercaya

7 years ago

Tanggal pembelian: 31/01/2018

Informative considerate and Helpful.

We have booked 3 cruise packages together as a family and so far although we have not yet traveled, the process has been smooth thanks to a couple helpful conversations with different representatives...

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Dale

ROL Cruise

7 years ago

Thank you ever so much for your delightful ROL Cruise review. We're very glad so far you have found the service smooth and informative. We hope you and your family have a fantastic time on your cruise.

Lihat lengkap ulasan pelanggan

Pelanggan Tepercaya

7 years ago

Tanggal pembelian: 21/02/2018

Quite good service

Easy to book with ! Most staff very helpful

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Pelanggan Tepercaya

7 years ago

Tanggal pembelian: 17/03/2018

Extremely helpful.

Extremely helpful, the lady "Jasmine" told us everything we needed to know, answered all the questions in a very amiable way.

Dale

ROL Cruise

7 years ago

Thank you for your positive ROL Cruise review. We will pass the feedback on to Jasmine, she will be delighted to hear you have experienced the difference with us.

Lihat lengkap ulasan pelanggan

Pelanggan Tepercaya

7 years ago

Tanggal pembelian: 28/03/2018

Very good service when we required an extra berth at the last minute

Lihat lengkap ulasan pelanggan

Pelanggan Tepercaya

7 years ago

Tanggal pembelian: 03/03/2018

Friendly helpful service

Dale

ROL Cruise

7 years ago

Thank you for your ROL Cruise review. We're very glad you have found the service helpful and friendly.

Lihat lengkap ulasan pelanggan

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Tentang ROL Cruise

With over 25 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday. In the last five years, we have won over 50 cruise industry awards, as we continue to strive to deliver you the cruise holiday of your dreams for the best value possible.

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01206 226 094

8th Floor Becket House, 36 Old Jewry, London, Greater London, EC2R 8DD, United Kingdom

Feefo Trusted Service Awards

Penghargaan independen kami memberikan pengakuan kepada merek terbaik untuk layanan pelanggan. Pemenang ditentukan berdasarkan peringkat yang diterima dari pelanggan mereka.

Apa itu Trusted Service Awards

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