Riviera Travel Ulasan

Thank you for your review. We are very sorry that your cruise was affected by low water levels and that the revised itinerary did not meet your expectations. As advised prior to departure, the low water conditions on the Rhine meant that the original itinerary could not operate as planned. Guests were notified of the changes in advance and were given the opportunity to decide whether they wished to continue with the holiday based on the amended programme.

Thank you for your wonderful review. We're delighted to hear that you had a fantastic and relaxing holiday. It's lovely to know that you were able to enjoy such a serene experience and make the most of your time away. We appreciate you taking the time to share your feedback and hope to welcome you on another Riviera holiday soon.

Thank you for your wonderful review! We are absolutely delighted to hear that you had such an amazing holiday with us on the Seine, Paris and Normandy River Cruise. It's wonderful to know that you enjoyed the delicious food, the superb quality, and found the staff to be so attentive and hardworking. We are also pleased that you found the ship to be clean and the cabins perfect, and that the organisation of the trips and the guides were to your satisfaction. Thank you for your high recommendation to friends and family; it means a lot to us.

Thank you for your review. We're pleased to hear that you found your holiday well organised overall. We appreciate that, following an early start, you would have preferred lunch to be available on arrival. Whilst lunch is not offered on embarkation day, guests can enjoy complimentary tea, coffee and biscuits onboard and are free to explore ashore before returning for high tea later in the afternoon. We also understand your disappointment with the lavender fields. Unfortunately, the appearance and quality of the lavender can be significantly affected by seasonal and weather conditions, and the exceptionally hot and dry weather may have impacted the blooms during your visit. We are sorry to hear that the arrangements in Marseille proved challenging, particularly given your walking difficulties. We appreciate that the distance from the coach drop-off point to the check-in area was not ideal and regret any inconvenience this caused. Thank you for taking the time to share your feedback. Your comments have been noted and will be shared with the relevant teams for review. We hope to welcome you on another Riviera holiday in the future.

Thank you for your 4* review! We are so pleased to hear that you had such a positive experience on your Seine Paris and Normandy River Cruise. It's wonderful to know that you appreciated the sites, found our guides excellent, and that the staff on board were so efficient. We are also glad that our planning of visits met your expectations.

Thank you for sharing your wonderful experience on our Burgundy, the River Rhone & Provence Cruise. We are delighted to hear that you enjoyed the itinerary and found the ship, food, wine, and service to be superb. We truly appreciate you choosing Riviera Travel.

Thank you for your feedback and for taking the time to discuss your experience with us further today. We were sorry to learn that aspects of the holiday did not fully meet your expectations. We appreciate your comments regarding the hotels used during the tour, including your observation that two of the properties were hosting large teenage groups during your stay. We also note your feedback regarding the quality of the breakfasts provided. Please be assured that we have shared your comments with our Product Team for review as part of our ongoing commitment to maintaining and enhancing the quality of our hotel programme. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you on another Riviera Travel holiday in the future.