All very good and personalised, well explained- except for the unpleasant Ryanair surprise which I only found out after I'd paid the deposit. It's a means to an end however.
Excellent. From greeting at Porto airport, to tour organisation. First-class air-conditioned coaches. Good, safe drivers.
Knowledgeable local tour guides.
Riviera Travel
Riviera Travel
2 months ago
Thank you for your 5* review!
We are so pleased to hear that you had an excellent experience with us, from your greeting at Porto airport to the organisation of your tour. It is wonderful to know that you appreciated the first-class air-conditioned coaches, the good and safe drivers, and the knowledgeable local tour guides.
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Riviera Travel
Riviera Travel
2 months ago
Thank you for your review.
We are so pleased to hear that your Douro, Porto & Salamanca River Cruise experience was a slick operation from start to finish. It's wonderful that you appreciated the attention to detail, the food with its good choice and sensible portion sizes, and the comfort and cleanliness of your cabin. We're also delighted you enjoyed the smooth cruising and found the tours and guides to be knowledgeable and friendly.
Tanggal pembelian: 19/07/2026
0
Bagikan
JC
Joanne Campbell
Diverifikasi oleh Feefo
GBR
2 months ago
Apa yang dikatakan Joanne Campbell tentang Riviera Travel:
Excellent. All staff were knowledgeable and listened to requirements. They eased any reservations I may have had about some of the organised trips.
Riviera Travel
Riviera Travel
2 months ago
Thank you for your 5* review!
It's fantastic to hear that you had such an excellent experience with our team. We are delighted that our staff were knowledgeable and attentive to your needs, and that they were able to help alleviate any reservations you had about the organised trips. Thank you for sharing your positive feedback.
Ulasan produk
Riviera Travel
Riviera Travel
2 months ago
Thank you for your wonderful review!
We are delighted to hear that you found your cruise to be an amazing experience and that the scenery along the Douro River was enchanting. It's wonderful to know that this was a memorable first cruise for you. We appreciate you sharing your observations regarding the suitability for those with mobility issues and the nature of the terrain.
Tanggal pembelian: 07/07/2026
0
Bagikan
AN
Anthony
Diverifikasi oleh Feefo
GBR
2 months ago
Apa yang dikatakan Anthony tentang Riviera Travel:
A little disorganised at times with poor information but overall good. One days destination was changed on the cruise and the alternative was a very poor substitute. We felt like we had lost a day's...
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Riviera Travel
Riviera Travel
2 months ago
Thank you for your review. We ARE delighted to hear that you enjoyed your cruise overall and that the service onboard was very good.
We are sorry that the itinerary change was disappointing for you. Please be assured that any alterations to the planned programme are only made when necessary due to circumstances beyond our control. We understand how frustrating it can be when a destination you were looking forward to visiting is replaced, and we are sorry that the alternative did not meet your expectations.
We also appreciate your comments regarding the atmosphere amongst the crew and will ensure this feedback is shared with the relevant team.
Thank you again for taking the time to share your experience, and we hope to welcome you on another Riviera holiday in the future.
Ulasan produk
Riviera Travel
Riviera Travel
2 months ago
Thank you for taking the time to share your feedback on our Burgundy, the River Rhône & Provence Cruise. We are delighted to hear that you had a wonderful experience and found the Thomas Hardy to be a beautiful and relaxing way to travel. It's lovely to know you enjoyed the pace of the cruise, the opportunity to meet new people, and the balance between excursions and free time.
We hope you continue to choose Riviera Travel for your future holidays.
Tanggal pembelian: 12/07/2026
0
Bagikan
EL
Elizabeth
Diverifikasi oleh Feefo
ITA
2 months ago
Apa yang dikatakan Elizabeth tentang Riviera Travel:
Excellent service. Very helpful & easy to contact . Good communication
Riviera Travel
Riviera Travel
2 months ago
Thank you for your 5* feedback!
We are delighted to hear that you found our service to be excellent. It's great to know that our team was helpful, easy to reach, and that you experienced good communication throughout. We appreciate you taking the time to share your positive feedback.
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Riviera Travel
Riviera Travel
2 months ago
Thank you for your wonderful review. We’re delighted to hear you had such a fabulous holiday and enjoyed the excursions. It's especially lovely to know that Matt's knowledge and guidance helped make your experience even more memorable. We will be sure to pass on your kind comments to him.
We hope to welcome you on another Riviera holiday soon.
Booking , transfers, attentiveness and overall service was excellent.
Riviera Travel
Riviera Travel
2 months ago
Thank you for your 5* review.
We are delighted to hear that you had such an excellent experience with your booking, transfers, attentiveness, and overall service
We hope to welcome you again in the future.
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Riviera Travel
Riviera Travel
2 months ago
Thank you for your wonderful review.
We are delighted to hear that you had such an excellent experience on the Riviera Rose, from the comfortable rooms and quiet air conditioning to the delicious food and excellent service in the restaurant. It's fantastic to know that the excursion to Salamanca was a highlight and that our staff were so friendly and attentive. We are also pleased that your travel arrangements worked perfectly and that you thoroughly enjoyed your cruise.
The service was good although customer service was slow to respond to a query. I would have liked more information as to the reasons some decisions were made regarding the changes in our itinerary.
Riviera Travel
Riviera Travel
2 months ago
Thank you for your review. We're delighted to hear that you enjoyed the ship, found the staff attentive, and appreciated the food and overall river cruise experience.
We are sorry, however, that you felt customer service was slow to respond to your query and that you would have liked more information regarding the itinerary changes. We appreciate your feedback and understand how important clear communication is when alterations are necessary. Your comments have been noted and will be shared with the relevant teams as we continue to enhance our guests' experience.
We hope to welcome you on another Riviera holiday in the future.
Ulasan produk
Riviera Travel
Riviera Travel
2 months ago
Thank you for your 5* feedback .
We are delighted to read your review following your recent Rhine Cruise to Switzerland. It is wonderful to hear that you found the Riviera Resplendence immaculate and that the new furnishings were to your taste. We are pleased that your cabin was spacious and comfortable, and that you were satisfied with the amenities provided. Thank you for your kind words about our attentive and friendly staff, and we are glad you enjoyed the various dining options and venues available.
We hope to welcome you again in the future.
Tanggal pembelian: 11/07/2026
0
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
2 months ago
Very efficient and friendly
Riviera Travel
Riviera Travel
2 months ago
Thank you for your wonderful 5* review!
Ulasan produk
Riviera Travel
Riviera Travel
2 months ago
Thank you for your 5* review!
We are delighted to hear that you found the locations lovely, the history interesting, and the itinerary varied on your recent journey. It's wonderful to know these aspects contributed positively to your experience.
Impeccable service from when we booked until our cruise finished.Friendlystaff in all departments, couldn't do enough for you.Celebrated a birthday during the cruise was delighted to receive a card...
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Riviera Travel
Riviera Travel
2 months ago
Thank you for your 5* review !
We are so pleased to hear that you had an impeccable experience with us from booking to the end of your cruise. It's wonderful to know that our friendly staff in all departments were able to assist you and that you felt well looked after. We are also delighted that we could help make your birthday celebration extra special with a card and cake; we love to go the extra mile for our guests.
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Riviera Travel
Riviera Travel
2 months ago
Thank you for your 5* review.
We are so pleased to hear that your Burgundy, the River Rhone & Provence Cruise was perfect from beginning to end. It's wonderful that you found the service impeccable, the on-board facilities first-class, and the scenery amazing. We are also delighted that our tour guides contributed to a brilliant experience and that you felt it was great value.
Penghargaan independen kami memberikan pengakuan kepada merek terbaik untuk layanan pelanggan. Pemenang ditentukan berdasarkan peringkat yang diterima dari pelanggan mereka.
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
