Riviera Travel Ulasan

Thank you for taking the time to share such detailed feedback. We are delighted to hear that you enjoyed your holiday overall and that our team provided efficient service from the booking process through to your return. It's especially pleasing to know that Giuseppe and the local guides were knowledgeable and informative, and that you enjoyed the excursions and accommodation. We're sorry to learn about the delay on arrival at Malta Airport and that some aspects of the dining experience did not meet your expectations. We would always encourage guests to raise any concerns regarding food, accommodation, or any other aspect of their holiday with the Tour Manager or hotel management at the time, as this gives the opportunity to address any issues wherever possible during the stay. Your comments will be shared with the relevant teams for review, and we hope to welcome you on another Riviera holiday in the future.

Thank you for your feedback. We're delighted to hear that your holiday lived up to your expectations and that you had an excellent experience. We hope to welcome you on another Riviera holiday in the future

Thank you for your 5* review! We are so pleased to hear you enjoyed your recent cruise along the Douro Valley and your time in Salamanca. It's wonderful to know that you found your suite beautiful, the cleaner wonderful, and our guide and driver excellent. We are also delighted that you enjoyed the food and breathtaking scenery. We hope to welcome you on another Riviera Travel holiday soon.

Thank you for your wonderful review! We are absolutely delighted to hear that you had another perfect experience with Riviera Travel, as always. It's wonderful to know that everything from your travel arrangements to the cruise itself was organised to perfection. We truly appreciate your kind words and your high recommendation.

Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your recent holiday and that it did not meet the standards of your previous Riviera Cruises experiences. In particular, we regret to learn that you felt too much time was spent on coaches and that the logistics for the Switzerland and Glacier Express extension fell short of your expectations. We value all guest feedback, as it helps us to review and enhance our holidays and services. Should you wish to raise your concerns further, please contact our Guest Relations Team in writing. We will be happy to review your comments and provide a response in line with ABTA guidelines, which request that complaints are submitted within 28 days of your return from holiday.

Thank you for your 5* feedback ! We are so pleased to hear that your French Gastronomy cruise along the Seine was such a positive experience. It's wonderful to know that the refurbishment of the MS Jane Austen was well-received and that the culinary and cultural elements of your journey exceeded your expectations

Thank you for your 5* review! We delighted to hear you had such a good time on our Monet's Garden, The Loire Valley & Fontainebleau tour and that David was fantastic. It's wonderful to know that your first coach tour experience was so positive and that you would consider travelling with us again.