Riviera Travel Ulasan

Thank you for your kind words about Alex your tour manager, we'll be sure to share them with her.

We're delighted to hear that you thought this tour was fantastic and that the itinerary aligned with your wishes and expectations. We will be sure to share your kind words about Ian and Warwick also.

Thank you for taking the time to share your feedback. We are sorry to learn of your disappointment regarding the changes to your itinerary. We appreciate how important the planned itinerary is and understand your frustration that more notice of the changes was not possible. As you will appreciate, weather conditions across Europe have had a significant impact on river levels. Whilst we always endeavour to keep guests informed as early as possible, conditions can change very quickly and often require immediate operational decisions. In circumstances such as low water levels, there are a number of logistical arrangements that need to be confirmed, including alternative moorings, local permissions and transportation requirements, whilst ensuring the safety and wellbeing of our guests and crew. Consequently, confirmed changes can sometimes only be communicated at short notice.

Thank you for your review. We are pleased to hear that you enjoyed the Canadian portion of your holiday. We also appreciate you sharing your feedback regarding the Alaskan cruise and your perception was it felt aimed towards an American clientele. We are always looking for ways to improve our offerings and your comments are valuable in this process.

Thank you for your 5* review. We are so pleased to hear that your Douro, Porto & Salamanca River Cruise exceeded your expectations. It sounds like you had a truly wonderful time exploring the beautiful area of Portugal and enjoying the comfort and excellent service onboard. We're delighted that you found the cruise well-organised, relaxing, and that the food and wine were to your satisfaction. It's also great to hear your enthusiasm for navigating the locks and that the excursions offered were perfectly suited to your itinerary. We appreciate you highlighting the value of the Porto extension; it's a fantastic city to experience.

Thank you for your 5* review. It is wonderful to hear that you found your trip to be so well organised, with a knowledgeable tour manager and beautiful scenery. We are so pleased you enjoyed the interesting places you saw, the lovely people, and the country itself.

Thank you for your 5* review. We are so pleased to hear how much you enjoyed your Highlights of the Douro Valley & Salamanca River Cruise. It's wonderful that you found the ship and crew to be so accommodating, and we're delighted that Cruise Director Mario made such a positive impression. Thank you for taking the time to share your feedback with us.

Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the cruise and that, despite the challenges presented by the low river levels, you found the onboard team to be brilliant. We were sorry to learn of the issues you experienced with your travel arrangements. We appreciate how distressing being provided with incorrect terminal information must have been, particularly when travelling with an elderly family member. We also note your comments regarding the arrangements on disembarkation day. We understand that the lengthy wait prior to your airport transfer was frustrating and did not meet your expectations. Your feedback regarding the venue used and the facilities available during this period has been noted and will be shared with the relevant teams for review. We are pleased that you enjoyed many aspects of your holiday and appreciate you bringing these concerns to our attention.

Thank you for your 5*feedback It's wonderful to hear that your holiday was so well organised and that Linda and Vinny provided such professional and approachable support. We're also pleased that the porterage arrangements made things easy for you. Thank you for sharing your positive experience.