Riviera Travel Ulasan

We are so pleased to hear that you enjoyed the daily tours on your Malta Uncovered holiday and found them informative. It's wonderful that you discovered the rich history Malta has to offer and that our tour guides contributed to a positive experience. We hope you have the opportunity to revisit Malta and explore at your own pace in the future.

Thank you for your wonderful review! We are delighted to hear that you had such a fantastic experience on the Blue Danube River Cruise, from the amazing staff and delicious food to the comfort of the ship and the knowledge of our tour leaders. It's also great to know that our team was proactive in managing the hot weather and that our local guides enhanced your journey. We appreciate you sharing your feedback about the airport arrival and will take this on board. We're so pleased you enjoyed your first river cruise and look forward to welcoming you back on another Riviera Travel adventure!

We're delighted to hear that you thought your tour manager Matt was fab, very caring and knowledgeable. However, we were sorry to hear that you were disappointed with your hotel room on this tour. We do hope you had the opportunity to raise your disappointment with Matt. When our tour managers are made aware, they are typically very good at finding an appropriate resolution for our guests, enabling them to go on and enjoy the tour in full.

We're delighted to hear that you thought the cruise itself was brilliant. Thank you for your candid thoughts on flying versus taking the Eurostar option. For guests who may find managing their own luggage more challenging, flying may be a more suitable option. Alternatively, we invite guests to enquire about our 'Baggageman' service. We work with a partnered supplier who collects our guests' luggage one week prior to departure and returns it one week after returning home. Guest's find their luggage in their cabin upon arrival at the ship and do not need to worry about transporting it.

Thank you for sharing your wonderful experience on The Blue Danube River Cruise. We are so pleased to hear that you found the trip lovely from start to finish and that Salzburg and its gardens, along with all the other destinations, were particularly beautiful. We truly appreciate your recommendation.

Thank you for your wonderful review of the Lyon Provençal Rhone & the Camargue River cruise. We are delighted to hear that you found the ship, crew, Riviera Reps, food, and drink to be wonderful. It's also great to know that you enjoyed the well-thought-out itinerary, the logistics with coaches and guides, and your spotless, well-equipped, and comfortable cabin. We appreciate your feedback and look forward to welcoming you back on another Riviera river cruise.

We were sorry to learn that this itinerary fell short of your expectations. We appreciate that each guests expectations and perceptions are unique and what one guest may find satisfactory another may not. All feedback is closely monitored across each season and adjustments are made based on the consistent and wider feedback from our guests. Your comments have been shared with our Product team for review.

Thank you for taking the time to share your comments. As we're always striving to enhance our guests' experiences your comments have been shared with the appropriate team at head office for review.

Thank you for your 5* rating

Thank you for taking the time to share your thoughts. We were sorry to hear that the food on board fell short of your expectations. We appreciate that food is a deeply personal experience and what may be satisfactory for one guest, may not be for another. We monitor all guest feedback closely and make adjustments based on the consistent and wider comments from our guests. Please be assured that your comments have been shared with the appropriate department at head office for review. We were also sorry to learn that the design and layout of the ship did not align with your expectations. We appreciate that the onboard environment plays an important role in the overall enjoyment of a holiday, and we regret that aspects of the ship's configuration detracted from your experience. Please be assured that, in consideration of the typical demographics of our guests, significant thought and planning were given to the ship’s design and layout. This was undertaken with the aim of providing a comfortable and practical environment, whilst also ensuring compliance with the stringent health and safety requirements necessary for the safe operation of our itineraries. We recognise, however, that individual preferences and expectations will vary, and we are sorry that the ship’s design was not better suited to your personal requirements.