Riviera Travel Ulasan

Hello Richard, We are very sorry to hear about your experience and understand that the communication you received did not meet your expectations. We have received your complaint and are currently carrying out a thorough review of the concerns you have raised. As previously advised, we will contact you again once our investigation has been completed and we are in a position to provide a full response. Kind regards, Riviera Travel

It's wonderful to hear that you enjoyed your Douro, Porto & Salamanca River Cruise and that you found the organisation throughout the holiday to be great, with each day offering a new and varied experience. We appreciate you taking the time to share your feedback with us.

Hello Janet, We are so pleased to hear that you enjoyed the food and found our staff to be excellent, helpful, and friendly. We appreciate you sharing your feedback regarding the organised trips, the air conditioning, seating areas, and cabin bathroom facilities. We also note your comments on gratuities and your journey home. We value your input as it helps us to continually improve our offerings. Kind regards, Riviera Travel

We are absolutely delighted to hear that you had such a wonderful holiday with us on the Douro. It's fantastic to know you enjoyed the beautiful scenery, the well-equipped boat, and the attentive staff. We're also pleased you found the food delicious, the information about the sights helpful, and the shore excursions, including port tasting and visits to charming towns, very enjoyable. Your kind words are greatly appreciated.

Hello Richard, Thank you for sharing your experience on our Burgundy, the River Rhone & Provence Cruise. We're delighted to hear you enjoyed the beautiful scenery and found the stops each day to be interesting, particularly mentioning the connections to Romans, Van Gogh, and the spectacular landscapes. We are very sorry to learn about the issue with your packed breakfast on the final day. Please accept our sincerest apologies for this oversight. We appreciate you bringing this to our attention. Kind regards, Riviera Travel

Hello Susan, It's wonderful to hear you enjoyed the beauty of the Douro river and found your experience peaceful and relaxing. We're delighted that you appreciated the spaciousness on board and the friendliness of our staff. Thank you for your kind recommendation. Kind regards, Riviera Travel

Hello Christopher, We are so pleased to hear you had a brilliant trip and enjoyed the brilliant crew! It's wonderful to know you had such a positive experience. Kind regards, Riviera Travel

Hello Jane, We are so pleased to hear that you thoroughly enjoyed your Riviera cruise from Dubrovnik and that the boat and your cabin exceeded your expectations. It sounds like you had a truly magical experience exploring the beautiful islands and medieval towns of Croatia. We are delighted that our crew, particularly the chef, and our tour directors provided such excellent service. We also appreciate your kind words regarding Jelena's support for your husband. Kind regards, Riviera Travel

We are delighted to hear that you enjoyed your holiday to Helsinki, Tallinn & Riga and found the coach travel suitable for your needs. It's wonderful to know that you appreciated the diverse cities, knowledgeable tour guides, and the excellent hotels in Helsinki and Tallinn. We're also pleased that Tom, your tour manager, was a great support during your trip. We acknowledge your feedback regarding the hotel in Riga and appreciate you sharing your experience in detail. We are glad that this was the only aspect that fell short on what was otherwise a very enjoyable holiday.

We're very glad to hear that your overall holiday was excellent, and we appreciate you sharing your feedback regarding the excursions in Paris. We're sorry to hear that the commentary on the Paris excursions was not as expected and that you experienced issues with the guides. We understand how disappointing it must have been to miss out on the commentary and the planned itinerary. We appreciate you bringing these matters to our attention.