Riviera Travel Ulasan

Thank you for your review and for taking the time to share your experience with us. We're delighted to hear that the onboard team and tour guides were consistently helpful and efficient throughout your cruise. We also appreciate your understanding regarding the cabin change and are pleased that the team members involved made what could have been an inconvenient situation as smooth and stress-free as possible. It is wonderful to know that you enjoyed the itinerary, the food, and the entertainment, particularly the dancing, which clearly created some memorable moments on board. We understand your disappointment regarding the limited availability of the sun deck facilities. Due to the low bridges along this route, the awnings, sunshades and sunbeds must be lowered or removed at various points during the cruise. These measures are taken at the instruction of our shipping partners and, most importantly, to ensure the safety and wellbeing of all guests and onboard team members. Thank you again for your valuable feedback. We're pleased that you enjoyed the cruise overall and hope to welcome you on another holiday with us in the future.

Thank you for taking the time to share your wonderful feedback about the Burgundy, the River Rhone & Provence cruise. We are delighted to hear that you found the ship to be smart and comfortable, with excellent food and attentive, friendly staff. It's also great to know you enjoyed the scenic views along the river and found the shore excursions to be interesting and well-organised with excellent guides. We truly appreciate your recommendation.

Thank you for your kind words about your recent holiday to Madeira, the Pearl of the Atlantic. We are delighted to hear you enjoyed the small group experience and that Terri led the holiday so ably. It's wonderful to know you had such an excellent time.

Thank you for rating this tour 4/5. We're pleased to hear that you thought it was interesting and that the local guides were informative. We regret to learn that you found your hotel room to be noisy. We do hope you had the opportunity to raise this with your tour manager while on tour. When they are made aware of any concerns, they are typically very good at finding a suitable resolution so guests can continue to enjoy their tour in full. As is typical within the travel/tourism industry and to allow housekeeping to clean and make the necessary preparations, check in time is usually from 3pm. Our partnered suppliers are always happy to allow earlier check in if, if the necessary cleaning is complete.

Thank you for your feedback. We're delighted to learn that you thought this tour was excellent. As we're always striving to enhance our guests' experiences, your comments have been shared with our Product team for review.

We're delighted to learn that you thought this tour was well organised, with knowledgeable local guides and a superb tour manager.

Thank you for your 5* feedback. It's wonderful to hear about your fantastic holiday experience. We are so pleased you enjoyed your time aboard the MS Oscar Wilde and that our onboard and Riviera cruise staff provided such a welcoming and helpful service. We are delighted you appreciated the quality of the food and drinks, and that the included excursions, from walking tours to museum visits and cable car rides, offered such an enjoyable way to explore the attractive towns and villages along the Rhine and in Colmar and Strasbourg. It's also lovely to know that you found the peaceful cruise through the Rhine Gorge and its castles so picturesque. We hope do welcome you onboard again in the near future!

Thank you for your 4* review. We so pleased you enjoyed your Douro, Porto & Salamanca River Cruise with us. It's wonderful to hear that you appreciated our organisation and found the trip ran smoothly. We agree that sailing the river in daylight is a special experience, and we are delighted you would highly recommend it. We hope to welcome you again in the near future.

Thank you for your feedback regarding your recent Rhône cruise. While we are pleased to hear you enjoyed your holiday overall, we are sorry that a few aspects of your experience did not meet your expectations. Please be assured your comments have been noted. A member of our Guest Relations team will endeavour to contact you within the next few days to discuss your feedback further.