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Red Funnel Isle of Wight Ferries Ulasan

Dinilai
Sangat baik
Layanan
4.1
/5
Produk
4.1
/5

5

4

3

2

1

3,744

1,353

519

380

657

6,653

peringkat selama setahun terakhir

Menampilkan seluruh 52,427 ulasan
Pelanggan Tepercaya
11 years ago
Tanggal pembelian: 09/11/2013
Could be improved with space between cars for prams etc also changing facilities could be…
Could be improved with space between cars for prams etc also changing facilities could be cleaner!
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Pelanggan Tepercaya
11 years ago
Tanggal pembelian: 09/11/2013
Very helpful
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Pelanggan Tepercaya
11 years ago
Tanggal pembelian: 09/11/2013
As usual when there are a number of coaches on the ferry and the car…
As usual when there are a number of coaches on the ferry and the car deck is full there are not enough seats.
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Pelanggan Tepercaya
11 years ago
Tanggal pembelian: 09/11/2013
all staff very helpful. allowed me on early on our return trip and were considerate…
all staff very helpful. allowed me on early on our return trip and were considerate with parking position for my disabled passenger
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Pelanggan Tepercaya
11 years ago
Tanggal pembelian: 09/11/2013
An over priced crossing with sub standard warm food not hot, staff really dont care…
An over priced crossing with sub standard warm food not hot, staff really dont care about customers i was loaded on boat despite being middle of queue in lane 5 people who arrived after were loaded...

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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
11 years ago
Thank you for travelling with us and for the useful feedback. The order in which vehicles are loaded depends on the deck configuration and the traffic mix. If the mezzanine decks are in use, small cars will be sorted and loaded first to provide more walkway space between each car. On the main deck, vehicles in lane 1 at East Cowes whose occupants require lift access will be loaded early and parked near the lift. Of the vehicles assigned to C Deck, customers in lane 2 who paid slightly more for priority loading will be boarded before other traffic. These vehicles will be amongst the first to disembark. Freight traffic is loaded to ensure even weight distribution.
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Pelanggan Tepercaya
11 years ago
Tanggal pembelian: 09/11/2013
All went very well from online booking to the actual trip there and back. A…
All went very well from online booking to the actual trip there and back. A really good day visiting family on the island. only a minor issue I had a bacon bap from the galley, but unfortunately the...

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Pelanggan Tepercaya
11 years ago
Tanggal pembelian: 09/11/2013
Staff very friendly and helpful, and there is a flexible ticketing policy (ie if you…
Staff very friendly and helpful, and there is a flexible ticketing policy (ie if you have booked for one (cheap-rate) ticket, but find you need to travel at a different time, the policy seems to be...

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Pelanggan Tepercaya
11 years ago
Tanggal pembelian: 09/11/2013
overall has to be poor simply because of cost
overall has to be poor simply because of cost
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
11 years ago
We do try to offer value for money by keeping prices as low as possible and usually fares only rise annually in line with RPI. Vehicle fares are nearly always cheaper if booked well in advance (2014 sailings are available now at this years lead-in prices) and quieter sailings will be cheaper than travelling at peak times.  My Red Funnel members (it's free to join) also benefit from a range of offers throughout the year. Red Funnel's routes don't receive any subsidy despite our commitment to running lifeline sailings which barely break-even and unlike the cross-Channel operators there is also limited opportunity to subsidise the ticket price from spend onboard which is a major revenue stream for these companies. Unfortunately we don't benefit either from the economies of scale that they do simply because the costs of running smaller ships (crew, fuel, maintenance, regulatory) are disproportionate. What's more, unlike the competition, Red Funnel's entire fleet has used low-sulphur fuel since the mid 90's which is much much kinder to the environment but considerably more expensive than the more polluting intermediate or heavy fuels. We believe this is a price worth paying but it does have a big impact on our costs.  The cost of travel is always an emotive subject, but if you take the Red Jet £8.60 off-peak day return passenger fare it works out at just £0.39 per mile or £0.17 per minute which we believe compares favourably with other short-sea fares and the wider travel industry - a recent taxi journey cost £1.00 per minute by way of comparison.
Pelanggan Tepercaya
11 years ago
however information publicly available showed that in 2012 you are doing very well, making a very healthy profit, with overall costs reducing. The strategy of the directors is to continue to increase profits, its in your annual report,so I stand by my overall assessment that red funnel is providing me with a poor service, simply on price, I have no cause to fault the operational service
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Pelanggan Tepercaya
11 years ago
Tanggal pembelian: 09/11/2013
It is too expensive. But I'm sure you may have heard that before! I'm told,…
It is too expensive. But I'm sure you may have heard that before! I'm told, per mile travelled, the IOW ferries are the most expensive in the world!! Other than that, the crossing staff and service...

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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
11 years ago
Thank you for the feedback. We do try to offer year round value for money vehicle fares and savings can be found if you can book as far ahead as possible to get the lead-in rates (fares rise in small increments as space on each sailing becomes booked). Any 2014 bookings made before the end of 2013 will be charged at this years prices and there's a good chance of getting the lowest fare. In addition, it is worth signing-up to receive our email newsletters at www.myredfunnel.co.uk which contain the latest offers. If travelling fairly frequently, a Travel Card is worth considering as it gives a guaranteed discount of up to 20%.
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Pelanggan Tepercaya
11 years ago
Tanggal pembelian: 09/11/2013
Always kind and professional
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Tentang Red Funnel Isle of Wight Ferries
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
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12 Bugle Street, Southampton, Hampshire, SO14 2JY, United Kingdom
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Tentang Red Funnel Isle of Wight Ferries
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.