Good afternoon,
Thank you for leaving a review. We are sorry to hear that you are disappointed with your recent purchase.
Our carpets are cut using an automated table, which is monitored by camera footage. We are committed to resolving any issues that customers may encounter with their orders. We advise and remind our customers to carefully check their orders before fitting and to inform us of any problems so that we can take the necessary action. We have checked our footage and our cameras showed the correct measurements.
To assist in resolving the issues, we asked for some additional information to enable our investigations. We’ve noted that the information we requested has not yet been provided.
We would appreciate the opportunity to discuss this matter further and work towards a positive resolution. A member of our Customer Care Team will be reaching out to you shortly.
Kind regards,
Jenny
Online Carpets
