Natural Instinct Ulasan

Hello, Thank you for taking the time to leave us a review. We value your feedback and are committed to improving the service we provide to our customers. We apologise for any inconvenience caused by our lack of reply to your email. We understand that you contacted our Customer Service team outside of our normal business hours and we can see that you called in the following morning where a resolution was provided by our team on the phone. Please note that our Customer Service operating hours are Monday to Friday, 8:30am - 5pm, and we always strive to respond to our customers within 48 business hours. Kind Regards, Natural Instinct

Hi Sean, Thank you for taking the time to leave us a review. We are constantly looking to improve the service we provide to our customers, and your feedback supports us in doing so. We understand the frustration a price increase can cause. As you are probably aware, the cost of everything continues to increase, and like many other organisations, we have had to make changes to remain viable as a business. To ensure we maintain the quality and excellence of our products, we have had to implement a small price increase, but from the competitor analysis we have carried out, we still remain one of the more affordable raw food brands on the market. Kind Regards, Natural Instinct

Hi Iris, Thank you for the positive review. We value our customers’ feedback, and we are pleased to hear that you were impressed with the level of service you received. Kind Regards, Natural Instinct

Good Morning, Thank you for taking the time to share your experience with us. We're thrilled to hear that our service and staff provided you with a great experience. Our team works hard to ensure that our customers are always satisfied, and we're glad that we were able to meet your expectations. Kind Regards, Natural Instinct

Good Morning, Thank you for taking the time to leave such a positive review. We take great pride in ensuring that our customers have a seamless and stress-free ordering experience and understand the importance of receiving your order in a timely and efficient manner. We're glad that we could meet your expectations. Kind Regards, Natural Instinct

Hi Michael, Thank you for your kind words. We're thrilled to hear that you've had a great experience with us and that our team has been able to quickly resolve any minor issues you've encountered. We strive to provide exceptional customer service and to ensure that our customers and their pets are always happy. Kind Regards, Natural Instinct

Good Morning, We’re sorry to hear that you haven’t had a positive experience. This has been escalated to our customer service manager, who will be in touch with you. Kind Regards, Natural Instinct

Hi Lorna, Thank you for taking the time to share your experience with us. We're pleased to hear that you like our products! We're sorry that some of the items you ordered were out of stock when you went to collect them. This is not the experience we want for our customers, and we apologise for any inconvenience caused. We would like to assure you that we take our online inventory and order fulfilment process very seriously. However, it seems that on this occasion, our process has not worked as intended. We will investigate the matter further and take the necessary steps to improve our system. We appreciate your feedback and value your business. Kind Regards Natural Instinct

Hello, Thank you for taking the time to leave such a positive review! We're delighted to hear that your dog is enjoying his food and you've found plenty of suitable recipes that he can enjoy. We're honoured to be your preferred raw pet food brand and are thrilled to hear that your dog is the happiest and healthiest you've ever seen him. Kind Regards, Natural Instinct

Hello, Thank you for your review! It is great to hear that your dogs love our food and that they always have clean bowls. At Natural Instinct, we believe that providing exceptional customer service and expertise is just as important as providing high-quality products. Kind Regards, Natural Instinct