Bagaimana ulasan Feefo dikumpulkan?

Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.

Siapa saja yang dapat menulis ulasan Feefo?

Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.

Bagaimana cara kami memverifikasi ulasan?

Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.

Bagaimana kami menangani ulasan palsu?

Feefo mencegah orang memberikan ulasan palsu karena kami hanya mengundang pembeli terverifikasi untuk memberikan umpan balik.

Nanu Ulasan | Ulasan Layanan Pelanggan untuk https://www.feefo.com/reviews/nanu | Feefo

Pelanggan Tepercaya

5 years ago

Tanggal pembelian: 13/03/2019

Excellent service

Ulasan produk

0

Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 15/01/2019

Poor quality product and customer service

Pillows lost there firmness in less than a month. Photos sent to customer service, showing obvious defect. Returned pillows, only for them to be lost in transit, customer service unwilling to...

Read all

jody harold

Nanu

5 years ago

Thank you for your feedback, sorry to hear you are not happy with the service you received. Unfortunately, we cannot be held responsible if returns get lost in transit, which is why we advise customers to retain their proof of posting.However, we do aim to offer the best service and take all feedback seriously. We would love the opportunity to make things right, please contact us on support@nanusleep.co.uk to discuss the issue further. #makingyouhappymakesushappy

Pelanggan Tepercaya

5 years ago

Since leaving this review, I was advised to contact customer services again at Nanu, who have now very kindly replaced pillows. Thank you very much.

Ulasan produk

jody harold

Nanu

5 years ago

Thank you for your feedback, sorry to hear you had an issue with your pillow. We will use your feedback to constantly improve our product based on the your voice, the customer. Please email us on support@nanusleep.co.uk and we’ll work with you to resolve your issue as quickly as possible.

Pelanggan Tepercaya

5 years ago

After leaving this review, I was advised to contact customer services again who have now replaced the pillows. Not sure why this wasn’t done in the first place, but very grateful it’s been sorted now. Thank you.

1

TC

Trusted Customer

6 years ago

Tanggal pembelian: 05/02/2019

Apa yang dikatakan Trusted Customer tentang Nanu:

Not the greatest pillow and service to match

The terms of the trial were not entirely clear. I understand it was a 30 day trial, but it was not specified when this began (upon purchase or receipt) and the postage time to return. I contacted...

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jody harold

Nanu

5 years ago

Thank you for your feedback, sorry to hear you are not happy with the service you received. We aim to offer the best service and take all feedback seriously. The 30 nights' trial is from date of receipt and is not extended when pillows are exchanged. We are sorry that was not made clear. We have updated our communications to reflect this going forward. Please contact us on support@nanusleep.co.uk to discuss the issue further.

Ulasan produk

0

TC

Trusted Customer

6 years ago

Tanggal pembelian: 04/01/2019

Apa yang dikatakan Trusted Customer tentang Nanu:

pillows are worth its value very good to sleep on and will recommend to friends and families.

jody harold

Nanu

6 years ago

Great to hear you had an excellent experience purchasing your nanu pillow. We work really hard to offer the best service, Thank you so much for taking the time to share your experience. #firstclassservice

Ulasan produk

0

Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 24/04/2019

Arrived very quickly and very nicely packaged.

jody harold

Nanu

6 years ago

Great to hear you had an excellent experience purchasing your nanu pillow. We work really hard to offer the best service, Thank you so much for taking the time to share your experience. #firstclassservice

Ulasan produk

2

TC

Trusted Customer

6 years ago

Tanggal pembelian: 10/12/2018

Apa yang dikatakan Trusted Customer tentang Nanu:

Quick delivery

jody harold

Nanu

5 years ago

Great to hear you had an excellent experience purchasing your nanu pillow. We work really hard to offer the best service, Thank you so much for taking the time to share your experience. #firstclassservice

Ulasan produk

0

Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 08/01/2019

Slow service had to chase to receive order

jody harold

Nanu

5 years ago

Thank you for your feedback, sorry to hear you had a delay in receiving your order. Your order was during one of very busy periods, and while this is not an excuse for the slow service you received, we do make every pillow unique to your request. We are sorry this impacted on our service to you and we have since made improvements.

Ulasan produk

jody harold

Nanu

5 years ago

We are sorry to hear you found the pillows not firm enough. All are pillows are created by you, for you which makes your pillow unique. We take all feedback seriously and we will use your feedback to make us better by constantly reviewing the product based on the your voice, the customer. Please contact me on support@nanusleep.co.uk to look at the matter in more detail and hopefully meet your requirements.

jody harold

Nanu

5 years ago

We are sorry to hear you found the pillows not firm enough. All are pillows are created by you, for you which makes your pillow unique. We take all feedback seriously and we will use your feedback to make us better by constantly reviewing the product based on the your voice, the customer. Please contact me on support@nanusleep.co.uk to look at the matter in more detail and hopefully meet your requirements.

1

Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 11/04/2019

Very good1

jody harold

Nanu

5 years ago

Great to hear you had an excellent experience purchasing your nanu pillow. We work really hard to offer the best service, Thank you so much for taking the time to share your experience. #firstclassservice

Ulasan produk

1

TC

Trusted Customer

6 years ago

Tanggal pembelian: 08/01/2019

Apa yang dikatakan Trusted Customer tentang Nanu:

Not the best pillows.

The pillows came quickly however it’s only been a couple of months and they are flat already. I bought 4 pillows and I need to replace them. Only thing I liked about them is the external material...

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jody harold

Nanu

5 years ago

Thank you for your feedback, sorry to hear you are not happy with the pillows. We take all feedback seriously and we will use your feedback to make us better by constantly reviewing the product based on the your voice, the customer. We would love the opportunity to make things right, please contact us on support@nanusleep.co.uk to discuss the issue further. #makingyouhappymakesushappy

2

Pelanggan Tepercaya

6 years ago

Tanggal pembelian: 14/01/2019

Looked expensive when I opened the box.

Very well packaged and presented. Arrived in 2 huge boxes. Prompt service.

jody harold

Nanu

6 years ago

Great to hear you had an excellent experience purchasing your nanu pillow. We work really hard to offer the best service, Thank you so much for taking the time to share your experience. #firstclassservice

Ulasan produk

0

Nanu Ulasan

John's Nanu PillowUlasan lainnya tentang produk ini (8)Lihat Situs Web ProdukPillows were perfect, no more neck pain for me.

John's Nanu PillowUlasan lainnya tentang produk ini (8)Lihat Situs Web ProdukGood quality and really did help my sleep improve

Sarah's Nanu PillowUlasan lainnya tentang produk ini (1)Lihat Situs Web ProdukPillows lost firmness after less than a month. Photos sent to customer services showing obvious defects. Was asked to return, which I did, only for them to get lost in transit. Unable to find...Read all

Sally's Nanu PillowUlasan lainnya tentang produk ini (8)Lihat Situs Web ProdukI liked the survey online to work out the best pillow for me but when i had used it for 2 weeks, it became flat in the middle. This seemed particularly quick to have become so flat. It was as if...Read all

Kam10@live.co.uk 's Nanu PillowUlasan lainnya tentang produk ini (8)Lihat Situs Web Produkvery good and comfort to sleep on. especially you have migraine

Jo's Nanu PillowUlasan lainnya tentang produk ini (8)Lihat Situs Web ProdukBest pillow I’ve ever had! I’ve tried lots of different types but this is the most comfortable. Not woken up with neck ache once since I got this.

Lisa's Nanu PillowUlasan lainnya tentang produk ini (8)Lihat Situs Web ProdukQuick service worthy buy ,

Craig 's Nanu PillowUlasan lainnya tentang produk ini (4)Lihat Situs Web ProdukOrdered extra firm dissappointed in firmness

Andrea's Nanu PillowUlasan lainnya tentang produk ini (8)Lihat Situs Web ProdukAs above not firm enough.

Michele's Nanu PillowUlasan lainnya tentang produk ini (4)Lihat Situs Web ProdukWorst pillow ever.. don’t bother

Lulu's Nanu PillowUlasan lainnya tentang produk ini (8)Lihat Situs Web ProdukThey have flattened out somewhat now and lost about 25% of their loft. Still like them very much, very soft and supportive, but I’m a teeny bit disappointed they haven’t lasted as thick pillows...Read all

Bagaimana ulasan Feefo dikumpulkan?

Siapa saja yang dapat menulis ulasan Feefo?

Bagaimana cara kami memverifikasi ulasan?

Bagaimana kami menangani ulasan palsu?