Excellent service! placed order easily ... very clear fields to fill in to ensure correct details and the necklace arrived super quick. The necklace was well packaged and we were very pleased with...
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Tanggal pembelian: 17/08/2019
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Susan Newby
Diverifikasi oleh Feefo
6 years ago
Apa yang dikatakan Susan Newby tentang NameNecklacesDirect.co.uk:
Apa yang dikatakan Helen James-green tentang NameNecklacesDirect.co.uk:
Great product but I paid £20 for next day service which came 5 days later including a weekend, I had to call to check where it was and they called me back to say it had been posted the previous day...
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Emma
NameNecklacesDirect.co.uk
6 years ago
Dear Wayne,
We take customer feedback very seriously and we are unsure why your order was delayed.
We will of course refund your postage in full as we have failed to meet the delivery expectation in this instance. Please be in touch with us on info@lovesilver.com and we will process this for you immediately.
Best regards,Emma
p.s. Fantastic to hear that your daughter liked the birthday gift : )
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Emma
NameNecklacesDirect.co.uk
6 years ago
Dear Wayne,
We take customer feedback very seriously and we are unsure why your order was delayed given the delivery method you had chosen. We have replied to your email and will immediately refund the £20 that you have paid in full as we have failed to meet the delivery expectation in this instance.
I'm glad your daugher liked the product and apologies once more about the delivery.
Best regards,Emma
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