Dear Annette,
Thank you for speaking with me today, I really appreciate your time and understanding regarding the matter you raised in your Feefo Review.
Once again, I am so sorry for the confusion regarding the email you received. We take situations like this very seriously and are still investigating why this happened to you. I am pleased that we have had a nice conversation about this though today and am happy we were able to put a plan in place if this was to happen again in the future.
I am hopeful that this will now be resolved for you though as i can not see your email linked to any other travellers. If we can be of any further assistance in the future regarding this matter or any others, please do not hesitate to get in contact with us.
Best wishes,
Claire
