They shipped teh item to the wrong address, and refused to refund or reshipped, zero stars, do not trust this seller
Rachel Jennetti
Poolsupplies.com
2 years ago
Your dissatisfaction with our service concerns us, and I sincerely apologize for the inconvenience and frustration you've experienced. Regarding your order made through Paypal, it appears that the necessary information was not effectively relayed to us as the seller. This resulted in a lack of complete address details within our system, contributing to the complication you've faced. Your feedback is crucial to us, and I genuinely want to make this right for you. Please reach out to us directly at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 a.m.-8 p.m., Friday 8 a.m. - 7 p.m., or Saturday & Sunday from 9:30 a.m. - 5:30 p.m. EST so that we can provide assistance and resolution. Our team is committed to working with you to address your concerns and improve your experience with us.
MA
Martin Andreski
2 years ago
The shipping issue has been resolved and the credit was received, thank you
Ulasan produk
Rachel Jennetti
Poolsupplies.com
2 years ago
Hello Martin! We apologize for the inconvenience. Your dissatisfaction with our service concerns us, and I sincerely apologize for the inconvenience and frustration you've experienced. Since you placed your order through Paypal, it appears that the information provided was not effectively relayed to us as the seller, which resulted in a lack of complete details for your address in our computer system. Our customer support team would love to hear from you on this matter. Please contact us at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 a.m.-8 p.m., Friday 8 a.m. - 7 p.m., or Saturday & Sunday from 9:30 a.m. - 5:30 p.m. EST to address this issue. Thank you for your feedback!
MA
Martin Andreski
2 years ago
The shipping issue has been resolved and the credit was received, thank you
Tanggal pembelian: 07/11/2023
0
Bagikan
MK
Mark J Kuehner
Diverifikasi oleh Feefo
Blue Island
2 years ago
Apa yang dikatakan Mark J Kuehner tentang Poolsupplies.com:
Hi Paul! We are so sorry your items arrived damaged. We would love to speak with you regarding your order! Please contact our team of customer support experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 a.m.-8 p.m., Friday 8 a.m. - 7 p.m., or Saturday & Sunday from 9:30 a.m. - 5:30 p.m. EST for assistance. Thank you for your feedback!
PM
paul mathis
2 years ago
I reported this already and was told the damaged units would be replaced. I am still waiting on the shipment confirmation I was promised I had 4 damaged units in my 12 pack.
Rachel Jennetti
Poolsupplies.com
2 years ago
Hi again, Paul! Thank you for reaching out! We're glad we were able to help you resolve the situation!
they processed my order quickly and shipped it out. i received communication regarding the tracking number etc.
Tyler Jones
Poolsupplies.com
2 years ago
We take pride in our lightening fast shipping speeds! Thank you for taking the time out to leave this great feedback.
Ulasan produk
Tyler Jones
Poolsupplies.com
2 years ago
That is great to hear!
Tanggal pembelian: 11/11/2023
0
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
2 years ago
Product arrived on time but had no packing material to ensure it was not broken. It arrived in great condition though and nothing was broken but I had to return it because it was the wrong model...
Baca lebih lanjut
Tyler Jones
Poolsupplies.com
2 years ago
Thank you for taking the time out to leave this honest feedback.
Tanggal pembelian: 07/11/2023
0
Bagikan
LC
Larry Coy
Diverifikasi oleh Feefo
2 years ago
Apa yang dikatakan Larry Coy tentang Poolsupplies.com:
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
