First the good (to be fair): Fast delivery and guitar in perfect unused condition. Unfortunately the guitar was not for me so I had to return it (which I did in less than 24 hours). Initial response...
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Danny
Kenny's Music
6 years ago
Hi there,
Thanks for taking the time to leave a review. I'm glad that you were pleased with the service and the bass itself (even if it wasn't for you!). As the online store is a separate part of our business from the store that you were in, they would not have the ability to process the return for you on their system - I believe this would be why they advised you to contact the online store team.
Either way, I'm glad we got it sorted and I do hope that you return to us in future, and if there is anything we can do for you please let us know. If you'd like to discuss further, please send us an email to ask@kennysmusic.co.uk!
Best regards,
Danny
Ulasan produk
Tanggal pembelian: 12/12/2019
0
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Pelanggan Tepercaya
Diverifikasi oleh Feefo
6 years ago
I ordered a new amplifier online using the click and collect option. The service was amazing, it was ready for collection the next day.
Ulasan produk
Tanggal pembelian: 11/12/2019
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GK
Geoff Kula
Diverifikasi oleh Feefo
Barnsley
6 years ago
Apa yang dikatakan Geoff Kula tentang Kenny's Music:
At Kenny's we pride ourselves on our customer service, offering a personal commitment to you and your experience with us - whether it's in store or online. Need help with anything? We're just an email or a phone call away.
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
At Kenny's we pride ourselves on our customer service, offering a personal commitment to you and your experience with us - whether it's in store or online. Need help with anything? We're just an email or a phone call away.
