Make their website more clear as it is a little miss leading
Danny
Kenny's Music
6 years ago
Hi there,
Thank you for taking the time to leave a review. I appreciate the frustration with waiting for the product, and we're sorry if you felt this wasn't made clear at the point of purchase. As with all the products that we have listed for pre-order, we have replaced the "add to cart" button with "pre-order now", the availability above the button is replaced with "Pre Order - X available", and there is an ETA under the button (e.g. Delivery: March 2020). As you felt this was misleading, we would welcome feedback on how we could make it clearer that the product listed is a pre-order, so that we can avoid this happening in future.
We have sent an email round this morning to update customers with this product on pre-order, and apologise again for the slight delay on these - hopefully it won't be much longer now!
If you would like to discuss anything at all, please get in touch at ask@kennysmusic.co.uk.
Kind regards,
Danny
Tanggal pembelian: 12/01/2020
0
Bagikan
KD
Kenneth Duff
Diverifikasi oleh Feefo
6 years ago
Apa yang dikatakan Kenneth Duff tentang Kenny's Music:
Have been using Kenny's music for years. Always decent prices and always very good trade in deals too! This time I ordered online and collected from dunfermline store and it was very easy.
Ulasan produk
Tanggal pembelian: 16/01/2020
0
Bagikan
NA
Neil Andrews
Diverifikasi oleh Feefo
6 years ago
Apa yang dikatakan Neil Andrews tentang Kenny's Music:
Although the product I ordered and received was in perfect condition and superbly packaged, I realised that I had ordered the wrong kind and subsequently I was offered a replacement. The service I...
Baca lebih lanjut
Tanggal pembelian: 13/01/2020
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KJ
Kevin Johnstone
Diverifikasi oleh Feefo
Carlisle
6 years ago
Apa yang dikatakan Kevin Johnstone tentang Kenny's Music:
Very good service given the item had suffered minor cosmetic damage in transit, Communication was very forthcoming and the matter was resolved promptly and efficiently. Would recommend and buy again.
Tanggal pembelian: 17/12/2019
0
Bagikan
BS
Benj Sykes
Diverifikasi oleh Feefo
6 years ago
Apa yang dikatakan Benj Sykes tentang Kenny's Music:
Truly excellent customer service. Bass arrived with some marks and damaged packaging; Kenny's dispatched a replacement the same day, no quibbles at all. Thoroughly recommend using them for buying...
At Kenny's we pride ourselves on our customer service, offering a personal commitment to you and your experience with us - whether it's in store or online. Need help with anything? We're just an email or a phone call away.
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
At Kenny's we pride ourselves on our customer service, offering a personal commitment to you and your experience with us - whether it's in store or online. Need help with anything? We're just an email or a phone call away.
