Jonzara Ulasan

Hi Carol, Thank you for your feedback. I am very sorry you found the refund process long. We advise on the returns form that it can take up to 14 days from posting the return for a refund to be issued. This is to allow for any delays within the postal network and the time that the order may be in our warehouse awaiting processing. Typically we refund all orders within 7 days of receiving them. Please note we were closed on Monday 13th July for a local Bank Holiday which added a days delay. Unfortunately I cannot access your return tracking to confirm how long your order was in the queue from when we received it until the refund being actioned. I can see that we actioned your refund on Saturday 18th July. It can take up to 3-5 working days for your bank to credit your account. If your refund was processed more than 14 days after posting please do contact us directly so that we can investigate any delay. You can email us at help@jonzara.co.uk. Please include your Order ID and Tracking Code from your proof of postage receipt. We can then provide an update. Kind Regards, Kirsty

Hi, thank you for your feedback. I am sorry you were unhappy with the delivery time frame. At checkout we do state that An Post shipping is a 3-5 day service. Having reviewed your order I can see that it was placed on Friday 10th July. The order would have been prepared and ready for shipping by the next day. As An Post do not collect on Saturdays and we were closed on Monday for the local Bank Holiday in Northern Ireland, your order was collected on Tuesday 14th. This was the next possible collection date. Tracking shows it was delivered on Friday 17th July, 3 days after collection, within the advised time frame. With regards to the member of staff you dealt with, this is very uncharacteristic feedback about her. I have spoken with her personally and she does remember taking your call and advising you of the Bank Holiday closure, standard shipping time frames and the expected dates of your order. I am sorry if you found the service unsatisfactory. Again, I am sorry that you were disappointed, however your order was shipped and delivered in accordance with our standard procedures. Kind Regards, Kirsty