Joe Browns Ulasan

Many thanks for taking the time to sit down and send us your feedback regarding the issues with you have raised. We have considered offering a free returns service, although we don't particularly like the way in which such services are operated because those companies who offer this service aren't actually offering free postage as such; they average out the postage charges that they incurred for the previous year and then incorporate this cost to their business into the prices of their products, which means that a postage charge is paid on each item that is purchased. We however prefer to operate more transparently and so charge you less for goods, but kindly ask that customers pay to return items to us, which means paying to return only the goods that need to be returned, as opposed to paying a small fee on all of the items purchased regardless of whether they need to be returned or not. After locating your account I can see that you have indeed had quite a variation in the sizes you have ordered from us. At Joe Browns we try to do our best to give the most accurate sizes of our products, and I am very sorry to hear that this has not worked out so far. If you are ever un sure of any of our products please do not hesitate to contact us, as any of our friendly advisors would be more than happy to talk you through each product. I do hope this helps, and I have also passed on your comments to the relevant teams so that they can also take your comments on board so that we can improve in all areas. Once again thank you for comments and your custom it is all greatly appreciated. Best Wishes Lorraine

Many thanks for taking the time to send us your comment, it is very much appreciated. I am glad to hear that you felt the service was quick; however I am extremely sorry to hear that you have had not only one, but two pairs of faulty boots. After speaking with our quality control team I can assure you they are looking into why this would happen so that we do not have this problem again. Once again a big thanks you for your custom, and your comments and we do hope to hear from you in the near future. Best Wishes Lorraine

Thank you for taking the time to send us your comment. At Joe Browns we appreciate as much feedback as we can get regarding our products. I have passed on your comment, regarding the material of the Shimmer Dress to our buying team, who will use all this information when they are next selected our range. Thank you for your custom, and we do hope to hear from you soon. Best Wishes Lorraine

Once again a big thank you for your comments, and I assure you here at Joe Browns we will do everything we can in the future to resolve any issue our customers bring to our attention. Best Wishes Lorraine