misdescription of "villa" which was in fact an apartment (albeit on two floors) with apartments above and to the side with windows and roof terraces overlooking pool and terrace.
Cristina
Italian Breaks
9 years ago
Dear Mr Cantoni, thank you for your feedback.
We are sorry you had a bad experience in one of our properties. At the time of your booking, the apartment above the house was empty but the owner decided to rent it sometimes this year. As soon as we found this out, we have informed you, and all our clients that booked the property, with an email containing photos and an explanation of where the apartment is and a chance for a full refund if you were not happy with this change.
We are sorry to hear you also experienced issues with the plumbing. We kindly ask our clients to contact us when there is a problem so we can solve it promptly but we, or our local contact, have not heard from you during your stay. As it was, after you have reported the issue, the problem was solved quickly and the flushing now works.
As described, the property only has 2 bathrooms between 4 bedrooms.
We have reported all the issues you mentioned to the owner who will work on adding improvements to the house.
If there is anything we can help with, please do not hesitate to contact us.
Best regards,
Italian Breaks Ltd
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Tanggal pembelian: 06/12/2016
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CH
Cristina Holm
Diverifikasi oleh Feefo
9 years ago
Apa yang dikatakan Cristina Holm tentang Italian Breaks:
Found website though searching and sent a few emails, within a few hours I had a response with some ideal villas in Sicily, they where very clear and gave me time to come back with a conformation...
Service was A class. Nothing was too much trouble. Would use the company again. Only issue was we could have done with better written directions to the property as we didn't have a sat nav and also...
They were very efficient and it was good to deal with individuals rather than just relying on an online service.All the staff I spoke to were friendly and helpful.The online site was also easy to...
Baca lebih lanjut
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Tanggal pembelian: 11/03/2017
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IK
Inger Knudsen
Diverifikasi oleh Feefo
9 years ago
Apa yang dikatakan Inger Knudsen tentang Italian Breaks:
Bookingen var noget langsommelig, spurgte på flere lejligheder, der iflg kalender var ledige og så alligevel ikke. Priserne var ikke opdaterede. Dog var man rimelig hurtig til at svare tilbage pr...
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Tanggal pembelian: 05/04/2017
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JF
Jacques Finet
Diverifikasi oleh Feefo
9 years ago
Apa yang dikatakan Jacques Finet tentang Italian Breaks:
En fait tout s'est fait par Internet.
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Tanggal pembelian: 17/09/2016
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HG
Henry Gilbert
Diverifikasi oleh Feefo
9 years ago
Apa yang dikatakan Henry Gilbert tentang Italian Breaks:
Apa yang dikatakan Daniel Wunderlich tentang Italian Breaks:
Responsive service. The house was extremely high standard with great hosts and simple perfect for a large group with or without kids in a brilliant location with plenty of things to do in a half hour...
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Tanggal pembelian: 28/05/2016
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JC
Jerry Colca
Diverifikasi oleh Feefo
Kalamazoo, Michigan
9 years ago
Apa yang dikatakan Jerry Colca tentang Italian Breaks:
*Personal details removed by Feefo* Everything about the stay was perfect and we look forward to returning again. There was plenty of room for the 13 of us. We enjoyed two outstanding and memorable...
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Tanggal pembelian: 07/04/2016
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Emma Robinson
Diverifikasi oleh Feefo
West Yorkshire
10 years ago
Apa yang dikatakan Emma Robinson tentang Italian Breaks:
It would have been 5 starts but we encountered a few problems along the way. I have to say Giulia was superb and all the issues she managed to resolve.
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
