First of all, the download link was inactive within couple of days after the purchase. When I requested a new one or the old one to be reopened, I was sent a link with only track 2 available and not...
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Intuition UN Ltd
Intuition UN Ltd
9 years ago
Thank you for your feedback. I'm sorry you were unable to download the items easily.
I believe my colleague has sent you two different types of file to download and sync with your phone (do make sure the whole file has been synced, not just a download link).
We have not had any issues with MP3 files playing on an android phone elsewhere, but I will take a look at the files and make sure that they do work on my own android phone.
As stated on our website under each MP3 listing and on our download instructions page (www.natalhypnotherapy.co.uk/shop/Download-Instructions-3) at the moment the technology on phones and tablets does not enable this due to the way the manufacturers have designed them. We would love for you to be able to do this and are looking into ways of making this happen.
I will also contact you separately to ensure you have access to the tracks you have purchased.
Please do let me know if I can be of further assistance.
Best wishes
Deb
Natal Hypnotherapy
Customer Service Assistant
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Pelanggan Tepercaya
9 years ago
Tanggal pembelian: 02/02/2016
There were technical problems, but the customer support was excellent.
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Pelanggan Tepercaya
9 years ago
Tanggal pembelian: 01/02/2016
Great, thanks
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Pelanggan Tepercaya
9 years ago
Tanggal pembelian: 18/01/2016
The service was good.
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Pelanggan Tepercaya
9 years ago
Tanggal pembelian: 14/12/2015
Excellent to be able to download & use straight away.
Thank you for your feedback.
Your order was posted on 23rd November and can take around 15 working days to arrive due to overseas posting. We would expect it to arrive in the next few days.
In the meantime I will arrange for a download version of the CD to be made available to you.
Do let me know if I can be of further assistance.
Best wishes
Deb
Natal Hypnotherapy
Customer Service Assistant
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