Thank you for taking the time to share your feedback, and we're truly sorry to hear about your recent experience. We understand how frustrating it must have been to encounter booking issues online, and for then the confusion in price and communication. I understand that there was a loading error for the Aberdeen Airport which was why yourself and Liam were having difficulties loading the holiday. Although this is uncommon, this can happen time to time and I apologise for any confusion and upset that this has caused. Depending on the airport you travel from, can effect the price which sadly was the case here. I can confirm that your booking has got flights from Aberdeen, and I am sorry for any confusion with the 'Own Arranged' transport, this is for loading purposes on our end. Thank you again for your loyalty to Inghams in the past. We hope to have the opportunity to restore your confidence in us.