Holiday Gems Ulasan

many thanks for responding to us. Could you please let us know your reference number and we will investigate this issue for you immediately. In the meantime - our aplogies that you feel this was the case. Customer Service Team - HolidayGems.co.uk

we are concerned to note comments in your email and would ask you to immediately contact our Administration/Customer Services Manager tomorrow morning on 0871 911 0137. At this stage we do not know what booking you are referring to however have made the same aware that you will be calling tomorrow. I would however point out that Holiday Gems Ltd has and would never trade in the way your comments suggest. Should there have been an accommodation issue in resort, all customers are given full 24 hour details and telephone numbers in order that any issue may be investigated for prompt resolution. It does sound like the hotel may have overbooked however, this will be looked into as a matter of priority for you once we are aware of what booking you’r are referring to. In the meantime, we would ask if you could contact your daughter to ask if she has followed the correct procedure and made the in-resort team aware of what has happened. The telephone numbers are clearly located on the vouchers she will have. Kind regards. Customer Service Team - HolidayGems.co.uk