Holiday Gems tidak lagi menjadi pelanggan aktif Feefo
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Mr Christopher Terry
Diverifikasi oleh Feefo
4 years ago
Apa yang dikatakan Mr Christopher Terry tentang Holiday Gems:
Customer service lady talked too much and talked over me. Tried to sell it to me more then what their website was actually displaying the holiday for??. She blamed it on the high demand as Website...
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Review Team
Holiday Gems
4 years ago
Thank you for your review. The booking was made online and there was no query on the subsequent call regarding the bed configuration. For clarity, a twin/double can have either 2 twin beds or one double. Our customer service team does not address complaints and assists, where possible, for changes or queries regarding pre travel bookings. We do hope that you will have a great holiday
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Mr stephen lusha
Diverifikasi oleh Feefo
St neots
4 years ago
Apa yang dikatakan Mr stephen lusha tentang Holiday Gems:
Price ended higher than advertised
I found the hotel and destination I wanted and holiday gems confirmed it but at a higher price than advertised.so couldn't give them a higher rating than 3 stars
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Pelanggan Tepercaya
Diverifikasi oleh Feefo
4 years ago
Overall good, website quite easy to navigate but would be easier to have an option for multiple destinations in one search for those who are not sure where to go. Customerservice willing to help but...
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Pelanggan Tepercaya
Diverifikasi oleh Feefo
4 years ago
Very good will come back soon
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Pelanggan Tepercaya
Diverifikasi oleh Feefo
4 years ago
Excellent service. Recommend.
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Pelanggan Tepercaya
Diverifikasi oleh Feefo
4 years ago
Booking online misgivings.
Such helpful people.
They answered my questions plus phoned me when they said they would.
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Pelanggan Tepercaya
Diverifikasi oleh Feefo
4 years ago
It wasn’t what I wanted
They couldn’t sort out the package I booked so I had to settle for something else but the team couldn’t find me anything that was in that same location n my luggage was removed I had to pay extra was...
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Review Team
Holiday Gems
4 years ago
Unfortunately, due to the popularity of the destination and the midterm break, late bookings may be difficult to confirm on receipt of the online order due to the rapid changes in availability and costs. Our agents will always offer the best possible option and it is then up to our clients to accept the change or decline the offer. If any aspect is not acceptable it is your right, as per our terms and conditions, to cancel the order without penalty. We do trust, that despite the issue raised you were able to have a great holiday.
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Mrs janet Grimley
Diverifikasi oleh Feefo
4 years ago
Apa yang dikatakan Mrs janet Grimley tentang Holiday Gems:
Had trouble with flights and baggage allowance
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Pelanggan Tepercaya
Diverifikasi oleh Feefo
4 years ago
Very clean Hotel - shame the food wasn't
Great hotel, both hotel, pool area and rooms spotless. Food awful, there's basic but this hotel topped it!! ate out for every meal. Which is such a shame as the staff and hotel was amazing. AI drinks...
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Review Team
Holiday Gems
4 years ago
We do endeavour to provide a clear description of each hotel that we feature and all information is given in good faith as provided by our suppliers. As we do not own or manage the properties which we feature, we have no influence or control over the day to day running of a hotel or any operational decisions made by the management. It is shame that you felt the food was not up to the accepted standard but usually if this is highlighted to the hotel management they will make every effort to meet your requirements. We do hope that despite the issues raised you had a great holiday and thank you for your booking.
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Mrs Linda Derrick
Diverifikasi oleh Feefo
4 years ago
Apa yang dikatakan Mrs Linda Derrick tentang Holiday Gems:
Very easy to negotiate. Booked and sorted within half an hour.So easy, no fuss or bother.Acknowledgement and Dockuments emailed back within ten minutes.Well done! Would definitely recommend.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
