HobbyMaker Ulasan

Thank you for your feedback. We are sorry to hear that you have been disappointed with special offer items not being available. Any free gifts which we offer will always be Subject to Availability, and unfortunately these offers can be oversubscribed. In addition, we do offer the facility to add to an order all day up until midnight and only pay one postage, so customers are adding to orders all day long. We also offer customers the option to cancel an order or remove items all day up until midnight at no charge, and so customers are also doing that throughout the day. This means that until orders close at midnight and our warehouse start packing orders we do not have an exact number of completed orders to add free gifts to. The only way around this would be close the order when the first order of the day is made, and charge customers Postage & Packing for every additional item added later in the day, and we know that our customers much prefer to use the 1 P&P All Day system. With regards to card sizing, all our card should have the approximate size listed in the product details - in this case for the Kraft With Gold Foil , 3"x5". If this is not what you wanted, please return it to us for a refund. If you ever have any queries regarding the size of a specific item, our Help Team will be happy to assist you 24/7. HobbyMaker.

Hi, Thank you for your review. We are sorry to hear that you have not yet received your order, and understand your disappointment. Please do give our team a call on 0800 001 44 33 and they will be happy to look into this further for you. Kindest regards, HM.

Hi, Thank you for your review. We are sorry to hear of the issues you have experienced with your order, and we understand your disappointment. We can confirm that your team are now currently processing this for a refund and this should be authorised for you in the next few days. Once again, we sincerely apologise for any inconvenience this has caused you. Kind regards, Gemporia.