Bagaimana ulasan Feefo dikumpulkan?

Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.

Siapa saja yang dapat menulis ulasan Feefo?

Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.

Bagaimana cara kami memverifikasi ulasan?

Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.

Bagaimana kami menangani ulasan palsu?

Feefo mencegah orang memberikan ulasan palsu karena kami hanya mengundang pembeli terverifikasi untuk memberikan umpan balik.

Headwater Ulasan | Ulasan Layanan Pelanggan untuk {{merchantUrl}} | Feefo

Menampilkan seluruh 1,461 ulasan

NICHOLAS SECRETT

Diverifikasi oleh Feefo

GBR

1 month ago

Apa yang dikatakan NICHOLAS SECRETT tentang Headwater:

no decision making

no sense of empowerment in agents - just reading from a script

Sophie

Headwater

1 month ago

Thank you for taking the time to share this. We’re sorry your experience felt scripted rather than personal, and we’ll be feeding this back to help improve how we support our customers. This is not the level of service we aim to provide. If there is anything else I can assist with please do let me know. Sophie Customer Relations Executive

Pelanggan Tepercaya

Diverifikasi oleh Feefo

1 month ago

They were east to get a hold of, very polite and answered all my questions.

Sophie

Headwater

1 month ago

Thank you for your kind feedback. We are delighted to hear you found the team helpful and easy to get hold of. Sophie Customer Relations Executive

ISABELLE

Diverifikasi oleh Feefo

GBR

2 months ago

Apa yang dikatakan ISABELLE tentang Headwater:

Very efficient booking

I got a call back following an Internet enquiry at the time I had requested. Luke was very helpful on the phone and got back to me with a quote within the afternoon. Once I had paid the deposit he...

Baca lebih lanjut

Sophie

Headwater

2 months ago

Thank you so much for your lovely feedback. I am really pleased to hear Luke was so helpful and that everything was sorted so quickly for you. If there is anything else you need, we are always happy to help. Sophie Customer Relations Executive

John Marsh

Diverifikasi oleh Feefo

GBR

2 months ago

Apa yang dikatakan John Marsh tentang Headwater:

Brilliant service

Booking our holiday in Malta could not have been easier. Megan went through all the options, made the provisional bookings and called back the next working day to confirm all the bookings were in...

Baca lebih lanjut

Sophie

Headwater

2 months ago

Thank you so much for your lovely feedback. I am delighted to hear that Megan made everything so easy for you and that your documents arrived promptly. We really appreciate you taking the time to share this with us. Sophie Customer Relations Executive

Pelanggan Tepercaya

Diverifikasi oleh Feefo

2 months ago

Excellent!

Excellent! The representative was very helpful and responsive at all times.

Sophie

Headwater

2 months ago

Thank you for your lovely feedback, we are so pleased to hear you had such a positive experience. Sophie Customer Relations Executive

ALLAN STRUTHERS

Diverifikasi oleh Feefo

GBR

2 months ago

Apa yang dikatakan ALLAN STRUTHERS tentang Headwater:

Helpful , friendly advice Willing to explore many different travel options and changes in our mind to craft optimal holiday

Sophie

Headwater

2 months ago

Thank you for taking the time to leave a positive review. We are always happy to explore different travel options and stay flexible to help create the perfect holiday for you. Sophie Customer Relations Executive

Pelanggan Tepercaya

Diverifikasi oleh Feefo

2 months ago

Friendly and Helpful.

Very friendly and helpful. We have used Headwater before and were very happy to book another holiday with them. Stella was extremely cheerful, polite and friendly and we felt we were in good hands!

Sophie

Headwater

2 months ago

Thank you so much for taking the time to leave such lovely feedback. We are delighted to hear you chose to travel with Headwater again and that Stella look after you so well, I will be sure to pass along your kind words. We hope you have another fantastic holiday! Sophie Customer Relations Executive

Pelanggan Tepercaya

Diverifikasi oleh Feefo

2 months ago

Helpful advice

Excellent kind personalised courteous advice for my booking

Sophie

Headwater

2 months ago

Thank you for taking the time to leave such kind feedback. Our team are delighted to help you book your holiday. Sophie Customer Relations Executive

Pelanggan Tepercaya

Diverifikasi oleh Feefo

3 months ago

Another Headwater holiday to look forward to!

Excellent service. No trouble getting through to a very friendly member of staff - Megan. She went through all our requirements - adding on extra nights, upgrades, etc., and informed us of all the...

Baca lebih lanjut

Sophie

Headwater

3 months ago

Thank you for such kind feedback. We are so pleased Megan was able to help with all the details and make the booking process easy. We hope you have a wonderful time on your next Headwater Holiday! Sophie Customer Relations Executive

FIONA HOPE

Diverifikasi oleh Feefo

3 months ago

Apa yang dikatakan FIONA HOPE tentang Headwater:

Excellent service

Great customer service again from Headwater. Our second holiday booked with them again.

Sophie

Headwater

3 months ago

Thank you for your continued support. We are so pleased to have helped with your second Headwater Holiday. Sophie Customer Relations Executive

Belum menerima undangan ulasan?

Feefo Trusted Service Awards

Penghargaan independen kami memberikan pengakuan kepada merek terbaik untuk layanan pelanggan. Pemenang ditentukan berdasarkan peringkat yang diterima dari pelanggan mereka.

Apa itu Trusted Service Awards

Mengapa ulasan Feefo tepercaya?

Pelajari lebih lanjut tentang Feefo