Hot Diamonds Ulasan

Good morning, Thank you for taking the time to post your review and I am truly very sorry to hear how disappointed you are with your purchase and that the catch on the necklace does not work. I apologize that there was no measurements on the website for the Innocence Cuff Bangle- we will work on fixing this issue. Our returns instructions can be found on the delivery note and on the website under the 'Delivery and Returns'. A member of our customer service team has already emailed you the returns instructions this morning but if you have any questions at all, please do let us know. As soon as the items arrive back with our team, we will process a full refund for you straight away. I apologize sincerely for all the disappointment and inconvenience caused. With kind regards Agnes

Good afternoon, Thank you for taking the time to post your review. I am truly and sincerely sorry that our response to your first email came across as sarcastic. Please know that this was never our intention, and I completely understand how upsetting or frustrating it must have felt to read it that way. After reviewing our communication, it seems there was some confusion on our side. Initially, we believed the issue related to a ring sizing misunderstanding rather than the rings being sent in the wrong size. I am very sorry for this mistake and for the confusion it caused. Thank you for pointing out that the error had actually occurred while picking and packing your order at our end, and I am very sorry that it did happen. I understand that we offered to send replacement rings to you urgently and you have chosen to, understandably, return the whole order for a full refund. I can assure you that we will take this on board and that our customer service team will be especially mindful with our responses moving forward to ensure our communication is always clear and considerate. I truly regret the disappointment and frustration this situation has caused you. Please accept my sincere apologies. With kind regards, Agnes